Controller

2 weeks ago


Ipswich, Suffolk, United Kingdom EMED Group Full time
Job Title: Controller

We are seeking a highly organized and detail-oriented individual to join our team as a Controller. As a key member of our operations team, you will be responsible for ensuring the smooth and efficient transportation of patients between destinations.

Key Responsibilities:
  • Manage daily and future bookings within our Cleric controlling system, ensuring accurate resourcing and communication with sub-contractors, taxi services, and volunteers.
  • Dispatch and manage operational crews to achieve timely and efficient collection and delivery of patients, meeting contractual targets.
  • Receive and respond to patient transport requests and queries, ensuring compliance with relevant service procedures and standing orders.
  • Perform general clerical duties, including data input, form completion, and invoice processing.
  • Maintain and enhance the performance and quality of service offered to patients and customers.
  • Communicate effectively with patients, customers, and colleagues, providing excellent customer service and resolving issues promptly.
Requirements:
  • Effective communication and interpersonal skills, gained from experience dealing with customers or members of the public.
  • Ability to work independently and problem-solve, with good organizational skills.
Our Values:

We are a collaborative team that values:

  • Collaborative working, with a shared purpose to meet the needs of our patients, passengers, colleagues, customers, communities, and the planet.
  • Agility, listening, learning, and adapting to improve the business, each other, and ourselves.
  • Reliability, taking responsibility, and behaving with integrity.
  • Empowerment, being confident and committed to delivering the highest quality service.

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