EMEA Shared Service Centre Manager

2 months ago

Frimley, Surrey, United Kingdom SC Johnson Full time
About the Role

We are seeking a highly skilled and experienced Customer Supply Chain Team Manager to join our EMEA Shared Service Centre in Frimley, Surrey. As a key member of our team, you will be responsible for leading a team of Customer Fulfilment analysts supporting France, Belgium, Spain & Portugal, ensuring that the highest levels of customer service are given to internal and external customers and Key Customer Supply Chain Performance Indicators are met.

About the Team/Department

The Customer Supply Chain function is a critical component of our business, responsible for ensuring that our products are delivered on time and in full to our customers across the EMEA region. As a Customer Supply Chain Team Manager, you will be part of a dynamic and multilingual team that supports our commercial businesses with supply chain management, order management, and customer service.

Responsibilities
  • Team Leadership
    • Provide clear leadership to a multi-Country customer fulfilment Team through a combination of objective setting, one-to-one coaching and training.
    • Ensure all team members are focused on Customer requirements and are properly equipped to provide outstanding levels of service.
    • Continuously build capability within the team through coaching, focusing on Business acumen, Supply Chain Knowledge and Communication & Influencing.
  • Functional Leadership
    • Propose optimum customer fulfilment solutions and improvement plans to strategic customers.
  • Customer Relationship Management
    • Lead the CF Collaboration Team and liaise closely with Customers, with Country Sales and with Supply Chain to ensure clear and proactive communication to Customers on all service elements, including:
      • Case fill level (and on-time delivery if appropriate).
      • Out of stocks and remedial plans.
      • New product listings and delists
      • Upcoming events and promotions
  • Service Leadership
    • Be the advocate of the Customer and of outstanding service with all SCJ colleagues and in all established processes, including:
      • Control Tower Meetings
      • Supply availability and allocation management
  • Process excellence
    • To deliver on-going effectiveness improvements to the order management and customer collaboration activities using lean tools and methodology
    • Together with lean champions, SME Leads and CF Centralized Team Leads, identify and generate efficiency to the Customer Fulfilment department and reinvest capacity created into further value-adding customer-centric tasks.
Requirements
  • Ability to Lead Teams / Strong People Leadership capability.
  • Ability to build strong internal and external customer relationships
  • Track record of Order Management best practices implementation
  • Commercial or Customer Fulfilment or /and Supply Chain background
  • Strong operational Order Management /Customer Service skills and experience
  • Good knowledge of FMCG business
  • Good level of French (written and spoken) with Spanish - desirable
What's in it for you?
  • Competitive pay & benefits incl Profit Share
  • Flexible starting and finishing times + day working week
  • 33 days annual leave including public holidays due to supporting European countries
  • Pension, Life cover & Health Insurance
  • Free parking, Shuttle bus service from local train stations, EV Charging Points
  • Free onsite Gym with free classes

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