Returns Administrator

2 weeks ago


Poole, Poole, United Kingdom JMK Resourcing Solutions Full time

Job Overview

JMK Resourcing Solutions is seeking a highly skilled Returns Administrator to join our team. As a Returns Administrator, you will play a vital role in ensuring the quality of our products and maintaining our high standards.

Key Responsibilities

  • Manage the product return process for national accounts, with a long-term goal of minimizing product returns.
  • Work closely with the manufacturing team and factories to resolve product issues arising at inspection.
  • Resolve customer queries and issues by providing responses on websites and portals.
  • Proactively assist the product team in product improvement opportunities.

Key Skills and Qualifications

  • Proficient in Outlook and Excel.
  • Good oral and written communication skills.
  • Confidence in communicating with external customers and internal stakeholders.
  • Previous experience of working with product/distribution, or warehousing.
  • Strong attention to detail and ability to produce accurate work.
  • Willingness to learn and adapt.
  • Organised approach.

Working Hours

Monday to Thursday: 8:00am - 5:00pm, Friday: 8:00am - 4:00pm.

On-site parking available.


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