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Guest Services Supervisor
3 months ago
Location: Mill Rythe Coastal Village, Hayling Island, Hampshire
Salary: Up to £30,000 - Dependant On Experience
Contract: Permanent, 40 hours per week
About Us
At Away Resorts, we are redefining the expectations of a UK Holiday Park. With a portfolio of 27 stunning parks across the UK, we pride ourselves on offering breathtaking views and exceptional experiences for our guests.
Our accommodations are renowned, featuring exclusive units unique to Away Resorts, complemented by our signature scent. Our meticulous attention to detail ensures that every guest is greeted with a sense of wonder upon arrival. However, our true strength lies in our dedicated team, and we are seeking a Guest Experience Manager who shares our passion for both our guests and our staff.
Our Mill Rythe resort, located by a serene estuary, has recently undergone a remarkable £10m refurbishment, including the addition of our stylish cocktail bar, The Missing Squirrel, and our exquisite new restaurant, The Green Room.
What We Offer
We provide a range of benefits, including:
- A vibrant working atmosphere - We strive for excellence while enjoying our work
- Competitive salary with performance bonuses
- Pension plan
- Up to 50% discounts on Away Resorts holidays, with special offers for friends and family
- 20% discounts on-park
- Monthly team incentives
- Life insurance
- Opportunities for career advancement – we are committed to investing in our team members' growth
Key Responsibilities
As the Guest Experience Manager, you will play a pivotal role in ensuring our guests at Mill Rythe Coastal Village have an unforgettable experience. Through effective leadership, you will oversee and inspire the Accommodation, Security, and Guest Services teams, ensuring they are well-prepared and motivated to provide exceptional service.
Your responsibilities will encompass:
- Collaborating closely with the Accommodation Team to maintain high standards of cleanliness and functionality in all units.
- Ensuring the Guest Services team embodies a positive and proactive attitude, guaranteeing our guests receive outstanding care.
- Overseeing the Security Team to ensure a safe and secure environment for all guests.
- Addressing guest complaints and monitoring feedback through various channels.
- Managing operational processes, including budgeting and purchasing.
- Leading and developing your teams, including recruitment, performance evaluations, and necessary administrative tasks.
- Analyzing trends to formulate strategies, policies, and procedures that enhance guest satisfaction and maximize revenue opportunities.
- Managing the financial performance of your department.
Required Skills and Experience
We are looking for candidates who can demonstrate the following:
- A solid educational background with evidence of personal and professional growth.
- Experience in the hospitality industry or a related field, particularly in Guest Services, Accommodation, or Maintenance.
- Proven experience in managing both departmental heads and front-line staff.
- Strong leadership abilities: approachable, leading by example, and respectful of team dynamics.
- Excellent communication skills and the ability to respond constructively to feedback.
- Commercial awareness and proficiency with technology.
Our ethos at Away Resorts is centered around a fun-loving, people-focused culture, embodied by our 'Holiday Heroes' mantra of Attentive Amazing Lovers. We encourage you to explore our website to see if our values resonate with you.
Good Luck
#INDHP
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