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Night Shift Operations Manager
2 months ago
About the Role:
We are seeking a highly skilled and experienced Night Shift Manager to join our team at Your Acton BID. As a Night Shift Manager, you will be responsible for leading our night shift operations, ensuring that our customers receive an exceptional experience, and that our team members are supported and empowered to deliver their best.
Key Responsibilities:
- Lead Night Shift Operations: You will be responsible for leading our night shift operations, including managing the team, ensuring that all tasks are completed efficiently, and that our customers receive an exceptional experience.
- Customer Experience: You will be responsible for ensuring that our customers receive an exceptional experience, including providing excellent customer service, handling customer complaints, and resolving issues in a timely and professional manner.
- Team Management: You will be responsible for managing and developing our team members, including providing coaching, training, and feedback to ensure that they have the skills and knowledge needed to deliver an exceptional customer experience.
- Inventory Management: You will be responsible for managing our inventory, including ordering supplies, managing stock levels, and ensuring that our inventory is accurately recorded.
- Store Maintenance: You will be responsible for maintaining our store, including ensuring that it is clean, tidy, and well-maintained, and that all equipment is in good working order.
Requirements:
- Previous Experience: You will need to have previous experience in a management role, preferably in a retail or hospitality environment.
- Leadership Skills: You will need to have strong leadership skills, including the ability to motivate and inspire a team, and to make decisions in a fast-paced environment.
- Communication Skills: You will need to have excellent communication skills, including the ability to communicate effectively with customers, team members, and other stakeholders.
- Problem-Solving Skills: You will need to have strong problem-solving skills, including the ability to analyze problems, identify solutions, and implement them in a timely and effective manner.
What We Offer:
- Competitive Salary: We offer a competitive salary and benefits package, including a generous holiday allowance, and access to a range of employee benefits.
- Opportunities for Career Development: We offer opportunities for career development, including training and development programs, and the chance to work with a dynamic and forward-thinking company.
- Collaborative Work Environment: We offer a collaborative work environment, where you will have the opportunity to work with a talented and dedicated team, and to contribute to the success of our company.
