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Customer Service Representative
2 months ago
Job Title: Customer Service Agent
Job Summary:
We are seeking a highly organized and detail-oriented Customer Service Agent to join our Import team at DSV. As a key member of our team, you will be responsible for arranging shipments from Europe to UK-based customers, communicating with local DSV depots, and providing exceptional customer service.
Main Responsibilities:
- Communicate effectively with customers to ensure their traffic requirements are fulfilled in line with their booking instructions.
- Receive bookings from UK importers and contact delivery UK places to book in deliveries.
- Liaise with other DSV offices in the UK and abroad, reporting any discrepancies or specific requirements.
- Ensure legislative compliance in all areas and maintain a safe working environment.
- Perform general administration tasks, including invoicing, filing, and queries.
Requirements:
- Self-driven and organized with a positive outlook and attention to detail.
- Ability to work in a fast-paced environment and under pressure.
- Excellent communication and problem-solving skills.
- Ability to work independently and as part of a team.
About DSV:
DSV is a global transport and logistics company with a highly skilled team. We are looking for a person who can add extra quality to our team and come up with alternative solutions to challenges and problems.
