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Assistant General Manager

2 months ago

Manchester, United Kingdom Drake and Morgan Full time
About the Role

We are seeking a highly skilled and experienced Assistant General Manager to join our team at Drake and Morgan. As a key member of our management team, you will be responsible for supporting the General Manager in the day-to-day operations of our bars and restaurants.

Key Responsibilities
  • Develop a culture of actively seeking feedback from customers on a regular basis, getting to know regular guests and acknowledging repeat custom.
  • Cover and manage the venue in the absence of the General Manager.
  • Agree and implement actions to continuously improve the guest experience.
  • Ensure customer requests and feedback, both verbal and written, are responded to promptly and efficiently.
  • Demonstrate a high standard of restaurant and personal presentation, ensuring good personal hygiene of self and team.
  • Ensure that common objectives are executed seamlessly and professionally.
  • Manage sales and conversion.
  • Support the implementation of revenue generation initiatives.
  • Assist in management/running of staff meetings, ensuring the team are fully briefed and action points are recorded and achieved.
  • Make yourself aware and notify your team of any menu changes, special requirements (including menu items and dishes), and outstanding orders or work tasks required prior to the commencement of service.
  • Ensure all staff are well briefed on their responsibilities and are given constant supervision and motivation on all aspects of their work.
  • Review and communicate financial information to assist in proactive and timely decision making.
  • Manage monthly stock-takes and review results and variances with relevant departments.
  • Ensure that in-house control systems/audit requirements are adhered to.
  • Maintain/develop specific departmental control systems in order to meet or exceed food and beverage margins.
  • Control costs without compromising standards and customer experience.
  • Strict control of stock through the management of wastages, correct practice and procedures behind the bar and on the floor.
  • Forecast potential revenues and costs for revenue/cost centres, with particular reference to labour forecasting.
  • To build and maintain an efficient team of employees, driving the team towards the objectives of the business.
  • To support the recruitment and selection of employees to the agreed staffing levels using cost-effective recruitment methods.
  • Support the management of all employees' performance in line with job descriptions, giving regular feedback and appraisals.
  • To assist in the management of disciplinary and grievance issues within the department in consultation with the General and Operations Managers, giving particular focus to the kitchen/restaurant relationship.
  • To ensure all departmental staff work hygienically and productively.
  • Ensure a safe workplace by identifying and reporting hazards and taking corrective action.
  • Review and communicate health and safety audit reports and initiate required action with relevant departments.
  • Identify maintenance activity required in order to uphold the required standard and forward these to the General Manager.
What We Offer
  • Career progression.
  • Meals on duty.
  • Full training.
  • Company trips and incentives.
  • Service charge and bonuses.
  • Staff parties and events.
  • Great team culture.
  • Your birthday off and paid.
  • Access to EAP.

Please note that you must be able to prove you are eligible to work in the UK and have excellent written and spoken English.