Technical Support Specialist

6 days ago


Guildford, Surrey, United Kingdom Lorien Full time
Field Service Engineer Opportunity

We are seeking a skilled Field Service Engineer to join our team at Lorien, in partnership with a UK-based software development company. The successful candidate will provide technical support to clients in the education sector, visiting customer sites to diagnose and resolve technical faults and perform break-fix tasks.

Key Responsibilities:

  • Respond to client calls daily, assisting with hardware and software issues
  • Perform break-fix tasks and resolve technical faults
  • Provide technical support to clients in the education sector

Requirements:

  • Motivation and desire to work in a field-based role
  • General knowledge of IT systems (Software Installs, Network Connectivity)
  • Valid driving license
  • Some knowledge of payment devices (EPOS/POS, etc.) is advantageous
  • Interest in technology and computer software, especially in an education context or as a personal interest
  • Excellent communication skills

Benefits:

  • Salary £25,000
  • Company van, fuel card
  • Paid overtime
  • 25 days annual leave

About Lorien:

Lorien is a UK-based company partnering with a software development company to provide technical support to clients in the education sector.



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