Console Support Specialist

1 day ago

London, Greater London, United Kingdom Gunzilla Games Full time
About Gunzilla Games

Gunzilla Games is a leading independent AAA video game developer and publisher, founded in 2020. Our mission is to create immersive gaming experiences that push the boundaries of innovation and quality. We're passionate about building a diverse and inclusive team that shares our vision.

About the Role

We're seeking a highly organized and customer-focused Console Support Specialist to join our team. As a key member of our support team, you'll be responsible for providing exceptional support to our console players, resolving complex issues, and shaping our console workflows and help center articles.

Key Responsibilities
  • Assist console players with inquiries and issues via chat, email, and social media channels.
  • Investigate and resolve complex issues efficiently, providing timely and effective support.
  • Develop and implement console-friendly support policies and workflows.
  • Conduct training sessions for support representatives on console policies and workflows.
  • Monitor and report on common console issues and trends, providing feedback to improve the customer experience.
  • Assist in creating and updating console-related help center articles and FAQs.
  • Participate in playtests and provide feedback to improve our console offering.
  • Act as a liaison between the product group and console player base, ensuring a seamless experience.
Requirements
  • 1-2 years of experience in console support, preferably in the games industry.
  • Excellent communication and problem-solving skills, with the ability to work independently and manage multiple tasks.
  • Comfortable with social media and online communication channels.
  • Strong knowledge of PS5 and XBOX environments, with proficiency in Microsoft Office or equivalent tools.
  • Advanced typing skills and a passion for video games.
What We Offer
  • Unlimited paid vacation and paid sick leave.
  • Flexible working hours and work-from-home options.
  • Health insurance and bonuses.
  • English and German courses, public transportation, and relocation support.
  • Office perks and gym membership.

We're committed to creating a diverse and inclusive work environment, where everyone feels valued and empowered to contribute. If you're passionate about gaming and customer support, we'd love to hear from you

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