Commercial Account Handler

3 days ago

Bournemouth, United Kingdom Cowell Recruitment Full time
Job Title: Commercial Account Handler

Cowell Recruitment is seeking a highly skilled Commercial Account Handler to join our team in Bournemouth or Poole. As a key member of our team, you will be responsible for building and maintaining strong relationships with commercial clients, ensuring a high level of service and satisfaction.

Key Responsibilities:
  • Serve as the primary point of contact for day-to-day client inquiries and support.
  • Build and maintain strong relationships with commercial clients, ensuring a high level of service and satisfaction.
  • Assist Account Executives in managing client relationships by addressing routine questions, requests, and administrative needs.
  • Prepare, issue, and maintain accurate insurance documentation such as policies, endorsements, certificates, and renewals.
  • Handle policy changes, renewals, and adjustments as needed, ensuring all documentation is correct and up-to-date.
  • Process endorsements and mid-term adjustments in accordance with company guidelines and client requirements.
  • Manage the renewal process by gathering information, preparing renewal submissions, and negotiating terms with insurers.
  • Ensure timely and efficient completion of renewals to retain clients and minimize coverage gaps.
  • Assist in presenting renewal terms to clients and explain any changes in policy coverage or premium.
  • Provide administrative support during the claims process, including submitting claims on behalf of clients.
  • Liaise between clients and insurers to ensure a smooth claims experience and timely resolution of issues.
  • Track claims progress and update clients on the status of their claims.
What We Offer:
  • Competitive basic salary up to £40k (Neg / DOE)
  • Opportunity to make an impact in a growing, dynamic company.
  • Collaborative and energetic work environment with opportunities for career development.
  • Pension scheme
  • 22 days holiday, increasing to 27 days through service (plus bank holidays)
  • Access to a Healthcare Cash plan, which gives you access to 17 different benefits, all paid for by us
  • Excellent training and development schemes with accelerated career progression
  • Company funded CII professional qualification
  • Enhanced maternity & paternity policies
  • Cycle to work loan scheme available to all employees
  • Discount on gym membership across the UK – national and local gyms included
  • Access to discounted personal health policies as well as a range of insurance products including home, motor, travel, specialist vehicles, critical illness, private medical, income protection etc.
  • Access to hundreds of high street retailer discounts through our reward and recognition platform
  • Employee Assistance Programme (EAP) to support employees outside of work
Working Hours:

Monday – Friday 09:00 - 5:30 pm

Onsite role only

COWELL RECRUITMENT is an equal opportunities recruiter. E&OE

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