Holiday Inn Night Manager

2 days ago

Belfast, United Kingdom Andras Hotels Full time
About the Role

We are seeking a highly skilled and experienced Night Duty Manager to join our team at Holiday Inn. As a key member of our night team, you will be responsible for ensuring the smooth operation of all departments during the night shift.

Key Responsibilities:

  • Assist the Night Manager in managing all night staff and ensuring that night audit procedures are adhered to.
  • Deal with guest queries and complaints in a friendly and efficient manner to ensure guest satisfaction.
  • Supervise and serve food and beverage to resident guests at night, according to the service and cash/charge procedures.
  • Monitor the night porter and late-night food & beverage staff to ensure that all services meet the high standards of Holiday Inn.
  • Complete all reception night duties, including cash up, night audit, night reports, check-in late arrivals, and early check-ins.
  • Act as Night Duty Manager in the absence of the Night Manager and be responsible for the smooth running of all departments.

Requirements:

  • 6 months of hotel Duty Manager experience.
  • Experience within a customer service role.
  • Good communication and written skills.
  • Good with computer systems and Apps.
  • Must speak and have a clear understanding of English.

About Us:

Andras Hotels is Northern Ireland's largest hotel group, with a portfolio of nine hotels in Belfast, Coleraine, and Portrush. We are committed to providing True Hospitality to our guests and are proud to be at the forefront of hospitality in Northern Ireland.

What We Offer:

  • Discounted hotel rates across thousands of hotels worldwide for employees and their families.
  • Healthcare cash plan.
  • Diamond membership of Kingsbridge Hospital Group.
  • Enhanced pension scheme.
  • Enhanced maternity and paternity pay.
  • Cycle to work scheme.
  • Recruit a friend scheme.
  • Employee appreciation and social events.
  • Employee of the month award.
  • £20 for completion of FLOW training.
  • Increased annual leave with service.
  • Discount at Bodyscape – employee rate and family and friend rate.
  • Cyrospa discount rate at Bodyscape.
  • Communication and advice on health and wellbeing.
  • Andras Academy – training and development programs and progression opportunities within the Andras Hotels Group.
  • Work for globally renowned hotel brands.
  • Reward club incentive scheme.
  • Hotel incentive scheme.

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