Service Advisor

6 hours ago

Blackpool, Blackpool, United Kingdom Arnold Clark Full time
About the Role

We are seeking a highly skilled and customer-focused Service Advisor to join our team at Arnold Clark. As a Service Advisor, you will play a crucial role in delivering exceptional customer service and ensuring that our customers receive the best possible experience when visiting our Vauxhall branch in Blackpool.

Key Responsibilities

  • Provide exceptional customer service and ensure that all customer requirements are met in a timely and efficient manner.
  • Liaise with the workshop and bodyshop to progress work through the system and ensure that all repairs are completed to the highest standard.
  • Control all computer-based jobs, purchasing, and invoice processes to ensure the financial interests of the customer and the company are protected.
  • Communicate clearly and accurately with customers regarding any faults or repairs found on their vehicle and provide them with solutions.
  • Treat dissatisfied customers with empathy and understanding, reassuring them that we can solve any issues that may arise.
  • Maintain accurate and up-to-date customer records, including vehicle details and service histories.
  • Stay up-to-date with aftersales products and services and upsell where appropriate.
  • Ensure that the customer database is updated and accurate at all times.

Requirements

  • A passion for delivering exceptional customer service and resolving issues efficiently and in a timely manner.
  • Demonstrable computer literacy and knowledge of IT systems and applications.
  • The ability to multitask and be highly adaptable within a busy environment.
  • Strong communication and influencing skills to explain complex information accurately and concisely to customers.
  • Strong organisational skills to schedule work effectively, balancing the needs of the customer and the capacity of the workshop.
  • Ability to prioritise workload and work with defined processes and guidelines.
  • Good core administration skills to accurately capture customer details to the required standards.
  • A full UK driving licence.

What We Offer

As a Service Advisor at Arnold Clark, you will benefit from excellent working conditions, including extensive training and support, life assurance, sick pay cover, maternity and paternity packages, enhanced holiday package, and private healthcare.

Arnold Clark is committed to creating a diverse and inclusive workplace where collaboration, unique perspectives, and multiple approaches are celebrated. We care about our employees and our communities, nurture talent, and encourage ambition.

To find out more about Life at Arnold Clark, visit our website.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.

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