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Customer Service Representative

2 months ago

Solihull, Solihull, United Kingdom SF Recruitment Full time
Part Time Receptionist Opportunity

SF Recruitment is seeking a professional and customer-focused individual to join our team as a Part Time Receptionist. This is an exciting opportunity to work in a dynamic and friendly environment, supporting the business and reception team as a front of house representative.

Key Responsibilities:
  • Greet staff and visitors in a warm and welcoming manner
  • Act as the professional face and front-line support for all visitors to the company
  • Answer and transfer calls on a busy switchboard
  • Provide excellent customer service and signpost callers to the various companies within the group
  • Maintain front of house facilities to a high standard
  • Manage and process all courier and special post requests
  • Register visitors and contractors on the visitor registration system
  • Support the reception team and all departments within the group
  • Provide cover for sickness and holidays
Minimum Requirements:
  • Previous experience of front of house role essential
  • 5 years experience preferred
  • Previous experience of working on a busy switchboard
  • Excellent communication skills
  • Experience of managing customer queries and enquiries through to resolution
  • Flexibility to cover for other receptionists for holiday and sickness absence, sometimes at short notice
  • Excellent team player with recent experience of working within a team
Qualities/Skills Required:
  • Friendly and polite, with a formal and discreet approach
  • Smart and professional appearance
  • Confidence and experience in dealing with difficult customers
  • Willingness to go above and beyond with a 'can-do' attitude
  • Willingness to undertake training from team members and Reception team leader on an ongoing basis
  • Comfortable with using MS Outlook and MS packages
  • Demonstrate Company Values of Respect, Commitment, Integrity and Togetherness