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Patient Services Coordinator
2 months ago
At GenesisCare, we're committed to delivering exceptional patient care and innovative treatments. As a Patient Services Receptionist, you'll play a vital role in our mission to improve life outcomes for patients worldwide.
The Role:
As a key member of our team, you'll provide outstanding patient care, manage reception duties, and offer administrative support. Your expertise will help us maintain a seamless patient experience, ensuring timely and efficient care.
Key Responsibilities:
- Manage reception and coordinate patient flow
- Direct incoming calls and respond to patient inquiries
- Meet and greet patients, staff, and visitors, providing a warm and welcoming environment
- Support patient liaison in the waiting area, including paperwork, signposting, and communication
- Actively queue patients into MOSAIQ to track wait times
- Print and scan documents, maintaining accurate patient records
- Liaise with taxi companies for patient transportation
- Ensure patient questionnaires are completed
- Order and maintain reception stock
- Perform centre admin tasks, including post, SAP purchases, and Amazon orders
- Review unresolved appointments daily
- Utilize Datix for logging comments, concerns, and compliments
- Maintain the centre's fire box and conduct regular checks
- Ensure exceptional patient service at all times
- Maintain accurate patient records in line with GenesisCare processes
- Work collaboratively with team members, promoting clear communication and effective working relations
- Adhere to departmental protocols, policies, and procedures
- Participate in mandatory training and development opportunities
- Occasionally work out of hours to resolve issues and maintain service continuity
- Adhere to company standards for appearance, behavior, and demeanor
- Perform other duties as required for this role
- Work flexibly to achieve GenesisCare business objectives
- Maintain patient confidentiality in accordance with GenesisCare policies and legislation
- Maintain security by following procedures and booking patients and visitors
What We Offer:
As a valued member of our team, you'll enjoy a range of benefits, including:
- 25 days of annual leave, plus bank holidays, and the option to buy or sell additional leave
- Complimentary private medical and dental coverage, Employee Assistance Program, and Income Protection
- Access to world-class radiotherapy for you and your immediate family, if required
- Secure your future with a competitive Company Contributory Pension Scheme
- Nurture your mental health and well-being through our well-being community, with access to Babylon Health and Headspace Wellbeing
- Enjoy hassle-free commutes with free parking at most of our centres
- Treat yourself with exclusive retail discounts
About Us:
GenesisCare UK is the leading provider of private oncology services in the UK, pioneering a transformation in cancer care. We're dedicated to delivering innovative, personalized treatments that enhance patient quality of life, life expectancy, and overall survival rates.
We're a team of over 600 highly trained physicians, healthcare professionals, and support staff operating 14 specialist outpatient cancer centres across the UK. Our aim is to provide world-class care, offering the latest proven treatments, including advanced diagnostics, medical oncology, radiotherapy, and Theranostics.
We take an integrated approach to cancer care, focusing on treating the whole patient, not just the cancer. Our personalized treatment programmes include wellbeing services in partnership with Penny Brohn UK and exercise medicine, proven to enhance patient outcomes.
We're passionate about innovation and working together to make great things happen. We invest in our employees to provide opportunities for growth, learning, and development within their roles.
Join GenesisCare UK and shape your future, while shaping the future of cancer care.
GenesisCare is an Equal Opportunity Employer.
