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Systems Operations Technician
2 months ago
Scot Lewis Associates is seeking a dedicated IT Operations Engineer to enhance our dynamic team. This position is perfect for an individual who is prepared to play a pivotal role in maintaining the seamless and secure functionality of workstations, internal servers, and network systems within a global enterprise.
Key Responsibilities:
- Comprehensive IT Support: Deliver 1st, 2nd, and 3rd line support across various time zones, ensuring consistent operational efficiency.
- System Oversight: Manage daily monitoring, support, and administration of all internal systems, servers, and devices.
- User Training & Documentation: Develop user manuals and troubleshooting guides, and provide technical training tailored to users with diverse IT backgrounds.
- Collaborative Project Engagement: Partner with the infrastructure team on significant projects, assisting in the deployment of new technologies.
- Network and Security Oversight: Administer global telephony systems, manage internal networks, and implement strong security protocols.
Skills & Experience:
- Professional Background: At least 3 years of experience in system support or administration.
- Technical Proficiency: Strong knowledge of Windows OS (Windows 10+, Server 2012r2+), Mac OS, Microsoft Active Directory, Office 365, and IT Helpdesk software (Sysaid, Jira, Zendesk).
- Hardware and Networking Skills: Familiarity with hardware (HP/Dell/Lenovo), networking (Cisco, Meraki, Ubiquiti), and basic scripting (Powershell/Bash).
- Security and MDM Knowledge: Understanding of security software (Sophos, CrowdStrike, Bitdefender) and MDM tools (Intune, JAMF, JumpCloud).
- Monitoring Tools Expertise: Experience with monitoring tools such as Zabbix, Datadog, or New Relic.
- Interpersonal Skills: Strong communication abilities, capable of assisting users at all levels.
Why Consider This Opportunity?
- Competitive Compensation: Salary range between £28,000 and £32,000, based on experience.
- Flexible Work Arrangement: Hybrid model with 1 day a week in the office.
- Professional Development: Opportunities for skill enhancement and career advancement.
- Supportive Work Environment: Collaborate in a team-oriented atmosphere where your contributions are appreciated.
- Access to Advanced Technology: Engage with the latest tools and technologies in IT support.
This position offers a unique opportunity to make a substantial impact within a global organization, with avenues for professional growth and exposure to cutting-edge technologies. If you are prepared for a rewarding challenge in your IT career, we encourage you to explore this opportunity.
