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Outpatient Scheduling Coordinator

3 months ago

Taunton, Somerset, United Kingdom Somerset NHS Foundation Trust Full time

Position Overview

We are looking for an Outpatient Scheduling Coordinator who is dedicated to delivering exceptional customer service.

In this role, you will be an integral part of our Appointments Team, responsible for managing a variety of administrative tasks.

Your primary responsibilities will include handling a significant volume of patient inquiries via telephone, coordinating appointment schedules, and providing support to the broader outpatient team. You will address questions from medical professionals and other staff members, utilizing your judgment to escalate issues to senior personnel when necessary. It is essential to report any patient feedback or requests to the Appointments Supervisor promptly and to be aware of when to refer matters to the Patient Advice and Liaison Service (PALS).

You will also be expected to participate in team meetings and organizational discussions as required.

Key Responsibilities

As an Outpatient Scheduling Coordinator, you will receive comprehensive training to assist the Outpatient Administration department effectively.

Your duties will encompass the scheduling and oversight of outpatient appointments within a call center environment. Additionally, you will aid in managing patient referrals in accordance with established performance metrics, ensuring a high standard of customer service for our patients.

You will work within defined schedules, efficiently prioritizing your tasks to meet all administrative obligations while bringing any concerns to the attention of the outpatient appointment supervisor. You will also handle inquiries from medical staff and other team members, using your discretion to determine when to seek assistance from more experienced colleagues.

About Somerset NHS Foundation Trust

Our organization offers a variety of benefits, including flexible working arrangements, competitive pension contributions, generous annual leave, opportunities for career advancement, and regular performance discussions. Employees also enjoy exclusive benefits such as the Blue Light Card. Working in Somerset provides the unique advantage of beautiful countryside landscapes and stunning coastlines, all while being conveniently located near vibrant city centers. The region boasts excellent educational facilities and reasonable housing costs compared to other areas, allowing you to enjoy both rural tranquility and urban amenities.

Job Responsibilities

For a detailed overview of the specific duties and responsibilities associated with this position, please refer to the attached Job Description & Person Specification.

Qualifications

Essential Requirements

  • Minimum of GCSEs in English Language and Mathematics or equivalent functional skills.

Experience

Essential Requirements

  • Experience in customer service or patient interaction.
  • Demonstrated ability to prioritize tasks and manage time effectively.
  • Proven track record of collaborating successfully within a team environment.