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Client Training Support Specialist
2 months ago
Elevation Recruitment Group is pleased to present a remarkable opportunity to join a reputable entity within the Financial Services sector.
The organization is seeking a Client Support Specialist to enhance their team and deliver outstanding customer service to clients.
Benefits include:
- Complimentary Parking
- Flexible working arrangements post-training
- 25 days of annual leave plus statutory holidays
The ideal candidate will demonstrate patience and a commitment to providing exceptional customer service.
Key Responsibilities for the Client Support Specialist:
1. Delivering prompt and effective support to clients through multiple channels (telephone, email, chat, face-to-face) to address inquiries, grievances, and challenges.
2. Maintaining a comprehensive understanding of the organization's offerings, policies, and procedures to furnish accurate information and assistance to clients.
3. Documenting client interactions, transactions, remarks, and complaints in a meticulous and organized manner for future reference and analysis.
4. Gathering and relaying client feedback to pertinent departments to foster continuous enhancement of products, services, and customer experience initiatives.
Key Skills for the Client Support Specialist:
Elevation Business Support is a dedicated division of Elevation Recruitment Group, specializing in roles across Yorkshire and neighboring areas.
