IT Support Specialist

21 hours ago

Aberdeen, Aberdeen City, United Kingdom Reed Full time
About the Role

The IT Support Specialist will be the primary point of contact for internal staff seeking IT support, delivering on 1st and 2nd line support requirements.

Key Responsibilities
  • Provide technical support across a range of software and hardware.
  • Escalate to the third party IT Managed Service Provider when required, liaising with this provider to ensure a timely resolution to any escalated requirements.
  • Be a part of upgrade projects and hardware and software rollouts within head office and organisational sites around Scotland.
  • Coordinate technical training sessions to upskill employees.
  • Look at ways in which the organisation's IT offering can be improved, providing input on technology innovations that can have a positive impact for the organisation.
About You
  • Experience working within an IT support environment, ideally in an IT service desk or internal IT support role.
  • Experience with the full Microsoft stack including common applications, Outlook, Teams, and SharePoint.
  • Experience with providing technical support to both technical and non-technical stakeholders.
  • Some experience with IT security would be desirable.

This is a truly varied role that will be perfect for someone who likes to be hands-on, tackle a wide range of technologies and provide excellent support directly to clients.

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