Head of Customer Success

24 hours ago

London, Greater London, United Kingdom zeroheight Full time
Unlock Your Potential as a Customer Success Leader

At zeroheight, we're on a mission to revolutionize the way companies create great user experiences. As our new Head of Customer Success, you'll play a critical role in driving our growth and success.

Key Responsibilities:

  • Lead and manage a high-performing remote CS team of 5, split between the UK, US, and South America.
  • Develop and execute a quarterly CS strategy and goals, aligning with our company objectives.
  • Set and manage the CSM variable compensation plan to drive CS performance.
  • Hire, onboard, and train new CSMs to grow our team.
  • Collaborate with our ops and data teams on CS capacity management and forecasting.
  • Work closely with other zeroheight leaders to ensure smooth collaboration and alignment.
  • Continuously improve our CS best practices, processes, and customer retention and expansion numbers.

Requirements:

  • 7+ years of Customer Success experience, including at least 3+ years as a high-performing CS leader/manager.
  • Proven track record of leading teams that achieve best-in-class mid-market/enterprise B2B CS targets.
  • Experience with CS best practices, tools (Planhat), and methodologies like customer health scoring.
  • Excellent communication and leadership skills, with a strong ability to manage complex customer challenges.
  • Experience hiring and retaining top-tier CSMs, fostering a high-performance culture.

What We Offer:

  • A competitive salary and performance bonus.
  • Stock options and equity in a growing company.
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.

About Us:

zeroheight is building the world's UX infrastructure, enabling companies to create great user experiences. We're a market leader in our category, with a growing customer base and a strong team. Join us on our mission to transform the way products are built.

  • Head of Customer Success

    1 week ago

    London, Greater London, United Kingdom Velexa Full time

    {"title": "Head of Customer Success", "description": "About the RoleWe are seeking a seasoned professional to lead our Customer Success team at Velexa, a pioneering WealthTech company. As the Head of Customer Success, you will be responsible for driving customer satisfaction, retention, and growth.Key ResponsibilitiesDevelop and execute customer success...

  • Head of Customer Success

    1 week ago

    London, Greater London, United Kingdom Velexa Full time

    {"title": "Head of Customer Success", "description": "About the RoleWe are seeking a seasoned professional to lead our Customer Success team at Velexa, a pioneering WealthTech company. As the Head of Customer Success, you will be responsible for driving customer satisfaction, retention, and growth.Key ResponsibilitiesDevelop and execute customer success...

  • Head of Customer Success

    3 days ago

    London, Greater London, United Kingdom BlueOptima group Full time

    Job Title: Head of Customer SuccessWe are seeking an experienced and results-driven Head of Customer Success to join our team at BlueOptima Group. As a key member of our executive leadership team, you will be responsible for developing and executing a customer success strategy that drives customer satisfaction, retention, and growth.Key Responsibilities:Lead...

  • Head of Customer Success

    3 days ago

    London, Greater London, United Kingdom BlueOptima group Full time

    Job Title: Head of Customer SuccessWe are seeking an experienced and results-driven Head of Customer Success to join our team at BlueOptima Group. As a key member of our executive leadership team, you will be responsible for developing and executing a customer success strategy that drives customer satisfaction, retention, and growth.Key Responsibilities:Lead...

  • Head of Customer Success

    4 days ago

    London, Greater London, United Kingdom zeroheight Full time

    Unlock Your Potential as a Customer Success LeaderAt zeroheight, we're on a mission to revolutionize the way companies create great user experiences. As our new Head of Customer Success, you'll play a critical role in driving our growth and success.About the RoleWe're seeking an experienced Customer Success leader to join our team. As Head of Customer...

  • Head of Customer Success

    4 days ago

    London, Greater London, United Kingdom zeroheight Full time

    Unlock Your Potential as a Customer Success LeaderAt zeroheight, we're on a mission to revolutionize the way companies create great user experiences. As our new Head of Customer Success, you'll play a critical role in driving our growth and success.About the RoleWe're seeking an experienced Customer Success leader to join our team. As Head of Customer...

  • Head of Customer Success

    2 weeks ago

    London, Greater London, United Kingdom Velexa Full time

    About VelexaVelexa is a pioneering WealthTech company that empowers financial institutions to capitalize on the demand for modern and ubiquitous investing solutions by new-generation investors.We were recently shortlisted among the world's leading Top 100 WealthTech companies by Fintech Global.About the RoleWe are seeking a highly skilled Head of Customer...

  • Head of Customer Success

    2 weeks ago

    London, Greater London, United Kingdom Velexa Full time

    About VelexaVelexa is a pioneering WealthTech company that empowers financial institutions to capitalize on the demand for modern and ubiquitous investing solutions by new-generation investors.We were recently shortlisted among the world's leading Top 100 WealthTech companies by Fintech Global.About the RoleWe are seeking a highly skilled Head of Customer...

  • Head of Customer Success

    1 week ago

    London, Greater London, United Kingdom zeroheight Full time

    Unlock Your Potential as a Customer Success LeaderAt zeroheight, we're on a mission to revolutionize the way companies design and develop user experiences. As our new Head of Customer Success, you'll play a critical role in driving our growth and success.We're looking for a seasoned Customer Success leader with a proven track record of delivering exceptional...

  • Head of Customer Success

    1 week ago

    London, Greater London, United Kingdom zeroheight Full time

    Unlock Your Potential as a Customer Success LeaderAt zeroheight, we're on a mission to revolutionize the way companies design and develop user experiences. As our new Head of Customer Success, you'll play a critical role in driving our growth and success.We're looking for a seasoned Customer Success leader with a proven track record of delivering exceptional...

  • Head of Customer Success

    2 weeks ago

    London, Greater London, United Kingdom Velexa Full time

    About Velexa: We are a leading WealthTech company that empowers financial institutions to capitalize on the demand for modern and ubiquitous investing solutions by new-generation investors. Our B2B2X investing platform serves various business models and offers a choice of frontend channels, including brokerage & wealth platform and post-trading as a Service....

  • Head of Customer Success

    2 weeks ago

    London, Greater London, United Kingdom Velexa Full time

    About Velexa: We are a leading WealthTech company that empowers financial institutions to capitalize on the demand for modern and ubiquitous investing solutions by new-generation investors. Our B2B2X investing platform serves various business models and offers a choice of frontend channels, including brokerage & wealth platform and post-trading as a Service....

  • Head of Customer Success

    2 weeks ago

    London, Greater London, United Kingdom Velexa Full time

    About Velexa: We are a leading WealthTech company that empowers financial institutions to capitalize on the demand for modern and ubiquitous investing solutions by new-generation investors. Our B2B2X investing platform serves various business models and offers a choice from a full set of frontend channels, brokerage & wealth platform, and even post-trading...

  • Head of Customer Success

    2 weeks ago

    London, Greater London, United Kingdom Velexa Full time

    About Velexa: We are a leading WealthTech company that empowers financial institutions to capitalize on the demand for modern and ubiquitous investing solutions by new-generation investors. Our B2B2X investing platform serves various business models and offers a choice from a full set of frontend channels, brokerage & wealth platform, and even post-trading...

  • Head of Customer Success

    2 weeks ago

    London, Greater London, United Kingdom Velexa LTD Full time

    About the Role:We are seeking a highly skilled and experienced Head of Customer Success to join our international team at Velexa LTD. As a key member of our organization, you will be responsible for leading our Customer Success team and ensuring that our customers receive exceptional service and support.Key Responsibilities:Customer Relationship Management:...

  • Head of Customer Success

    2 weeks ago

    London, Greater London, United Kingdom Velexa LTD Full time

    About the Role:We are seeking a highly skilled and experienced Head of Customer Success to join our international team at Velexa LTD. As a key member of our organization, you will be responsible for leading our Customer Success team and ensuring that our customers receive exceptional service and support.Key Responsibilities:Customer Relationship Management:...

  • Customer Success Manager

    3 days ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time £44,000 - £47,000

    Customer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team at ABR Talent, a specialist recruitment partner supporting start-up and scale-up SaaS businesses. As a Customer Success Manager, you will be responsible for managing a book of circa 20 accounts, worth c.£Key Responsibilities:Adopting a strategic, high-touch...

  • Customer Success Manager

    3 days ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time £44,000 - £47,000

    Customer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team at ABR Talent, a specialist recruitment partner supporting start-up and scale-up SaaS businesses. As a Customer Success Manager, you will be responsible for managing a book of circa 20 accounts, worth c.£Key Responsibilities:Adopting a strategic, high-touch...

  • Customer Success Manager

    3 days ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at ABR Talent, a specialist recruitment partner supporting start-up and scale-up SaaS businesses.Key ResponsibilitiesManage a book of circa 20 accounts worth c.£600k ARR, adopting a strategic, high-touch Customer Success approach.Co-ordinate customers' onboarding and...

  • Customer Success Manager

    3 days ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at ABR Talent, a specialist recruitment partner supporting start-up and scale-up SaaS businesses.Key ResponsibilitiesManage a book of circa 20 accounts worth c.£600k ARR, adopting a strategic, high-touch Customer Success approach.Co-ordinate customers' onboarding and...