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Service Desk Engineer

2 months ago

Wokingham, Wokingham, United Kingdom Hamilton Barnes Associates Limited Full time
Job Summary

We are seeking a highly skilled Service Desk Engineer to join our team at Hamilton Barnes Associates Limited. As a key member of our IT department, you will be responsible for managing and resolving technical issues for our clients, as well as mentoring junior engineers to ensure their growth and development.

Key Responsibilities
  1. Manage and resolve technical issues for clients in a timely and efficient manner.
  2. Act as a mentor for junior engineers, providing guidance and support to help them develop their skills and knowledge.
  3. Configure, deploy, and support Microsoft environments, including servers, Azure, and Active Directory.
  4. Manage and troubleshoot systems and network solutions for clients, ensuring optimal performance and reliability.
Requirements
  1. Microsoft Suite experience, including servers, Azure, and Active Directory.
  2. MSP experience, with a strong understanding of service desk operations.
  3. Experience working in a service desk environment, with a focus on technical support and customer service.
What We Offer
  1. Unlimited PTO, allowing you to recharge and maintain a healthy work-life balance.
  2. Comprehensive health care coverage, including medical, dental, and vision benefits.
  3. A flexible work environment, with a hybrid schedule that suits your needs.
  4. Certifications and training paid for, to help you develop your skills and advance your career.
  5. 401k matching, to help you plan for your future.
Salary

$55,000 - $75,000 base salary per annum, depending on experience and qualifications.