Private Client Consultant
2 months ago
About the Role
We are seeking a highly skilled and experienced Private Client Consultant to join our team at Selfridges. As a Private Client Consultant, you will be responsible for delivering exceptional customer service and building strong relationships with our clients.
Key Responsibilities
- Focus on building a credible client book by nurturing existing client relationships and proactively recruiting new clients from across the shop floor.
- Engage clients in the world of Selfridges and encourage frequency by introducing clients to new products and experiences across the store.
- Host appointments booked online by our customers and focus on getting to know the customers better and proactively following up to build relationships and drive retention.
- Create the extraordinary by delivering the Selfridges Experience to your customers by actively engaging them around the VIP programme and encouraging them to attend events and understand the benefits on offer to them.
- Be responsible for preparing areas where hosting clients, you will maintain housekeeping standards, from returning stock from previous consultations and laying out product options for the next client, to having refreshments ready for their arrival.
- Advise your clients on the latest products and trends across divisions, delivered through different service propositions such as hosting instore appointments, remote selling and virtual appointments.
- Elevate the client experience by working confidently and collaboratively with brand partners across the business and team members across the store for whom you are a recognised and trusted member of the team.
- Be flexible, and being shop floor based, able to step in and support the front of house team to deliver extraordinary service.
About You
- A great communicator. You will adapt your style and service to suit customer needs and preference. You personalise all communication with clients and keep My Yellow Book updated to enable you to demonstrate a deep knowledge of their preferences & interests.
- A sales and service expert. You'll act as a personal concierge to your clients by quickly assessing their needs and delivering an exceptional service across the store.
- Connected. You understand the importance of building relationships across front and back of house teams and our brand partners. You see the value in growing and maintaining your network to elevate client experience.
- Tech savvy. You embrace the clienteling tools provided to manage your client book and understand the potential of using an omni-channel approach.
- Curious. You will seek to discover more about your clients and their preferences, and you will seek opportunities to deepen connections and acquire new clients from your clients network & VIP event opportunities.
- Detail orientated. You notice even the smallest details to ensure an excellent experience and luxury environment for our customers.
- Knowledgeable. Stay ahead of the latest trends store events and activity and continuously broaden your product knowledge across the store and beyond by taking every opportunity to expand your product knowledge, and being aware of competitor activity.
- Flexible. Responsive to business needs, you are happy and comfortable to take responsibility for tasks that may go beyond the role expectation.
- An example of our values, a trusted and respected team member.
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