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Accommodation Team Leader

2 months ago

Scarborough, North Yorkshire, United Kingdom Euro Garages Full time

Company Overview: Euro Garages is a leading convenience store chain with a strong presence in the UK market.

Job Summary: We are seeking a highly motivated and experienced Team Leader to join our team at Euro Garages. As a Team Leader, you will be responsible for leading and managing a team of customer-facing staff, ensuring excellent customer service and a positive shopping experience for our customers.

Key Responsibilities:

  • Lead and Manage a Team: Supervise and motivate a team of customer-facing staff to achieve sales targets and provide excellent customer service.
  • Customer Service: Ensure that all customers receive a high level of service, responding to their queries and resolving any issues in a professional and courteous manner.
  • Store Operations: Assist with the day-to-day running of the store, including opening and closing procedures, stock management, and maintaining a clean and safe working environment.
  • Training and Development: Provide training and guidance to team members to ensure they have the skills and knowledge required to perform their roles effectively.
  • Performance Management: Monitor and manage team performance, identifying areas for improvement and implementing strategies to address any issues.

Benefits:

  • Competitive Salary: A competitive salary package that reflects your skills and experience.
  • Opportunities for Progression: We offer opportunities for career progression and professional development, enabling you to grow and succeed within the company.
  • Employee Benefits: A range of employee benefits, including a pension scheme, life assurance, and access to an employee assistance program.

Requirements:

  • Experience: Proven experience in a customer-facing role, with a strong track record of delivering excellent customer service.
  • Leadership Skills: Strong leadership and management skills, with the ability to motivate and inspire a team.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and customers.

Working Hours: Our shift patterns run from 6.00pm, and we require candidates to be available between these hours. However, we are flexible and will try to accommodate your availability.