AWS Cloud Engineer

6 days ago

London, Greater London, United Kingdom Ping Identity Full time
Job Description

Company Overview

Ping Identity is a leading provider of Identity Defined Security solutions, empowering organizations to achieve digital freedom and security in a borderless world.

Job Summary

We are seeking a highly skilled AWS Cloud Engineer to join our team as a Senior Cloud Identity Technical Support Engineer. In this role, you will be responsible for managing third-level support for our global customers using PingCloud, our Advanced Cloud Identity solution.

Key Responsibilities

  • Research and resolve complex functionality and usability-related issues and service change requests
  • Collaborate with customers' IT personnel to understand and communicate steps to resolve or complete requests
  • Act as a customer advocate with a direct line of communication to the product team
  • Consult with and escalate to our product development and infrastructure teams when needed
  • Participate in on-call rotations across the global team to ensure response and resolution of Service Level Agreements

Requirements

  • 5 years of related experience providing technical support at an Enterprise level
  • Passion for customer service
  • Logical troubleshooting ability
  • Experience collaborating and supporting others

Technical Skills

  • Amazon Web Services
  • DevOps methodologies using Docker and Kubernetes
  • Git
  • Single Sign On (SAML, OAuth, OpenID & WS-FED)
  • Multi Factor Authentication (PingID, SecurID, DUO)
  • Lightweight Directory Access Protocol and Directory Services
  • Identity and Access Management solutions
  • Web server and application server integration and troubleshooting
  • SaaS applications (Salesforce, Google) and supporting SaaS solutions
  • Public Key Infrastructure (PKI), X.509 certificates, SSL/TLS
  • Linux server OS management

Benefits

  • Parental Leave
  • Generous Holiday Schedule
  • Commuter Offset
  • Education Reimbursement

Ping Identity is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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