IT Infrastructure Support Specialist

2 weeks ago

London, Greater London, United Kingdom Onyx-Conseil Full time

Job Title: IT Infrastructure Support Specialist

Job Summary:

We are seeking an experienced IT Infrastructure Support Specialist to join our team in the City of London. The successful candidate will have a strong background in IT service management operations, with a focus on 2nd and 3rd line technical support.

Key Responsibilities:

  • Provide technical support and maintenance for IT infrastructure systems
  • Liaise with end users in Japanese and English to ensure effective communication and coordination
  • Work closely with related parties to ensure a coordinated approach to IT infrastructure support and projects
  • Act as 2nd/3rd line support for IT infrastructure related enquiries and incidents

Requirements:

  • 3+ years IT experience in a corporate environment
  • Proven working experience in IT Service management operations
  • Basic network knowledge (e.g., Windows 10, Windows Server, Azure)
  • Basic Microsoft Office 365 knowledge
  • Second line level technical support and problem-solving skills
  • Strong interpersonal communication skills
  • Ability to work both independently and as part of a team
  • Adaptability to work in a fast-changing environment
  • Strong written and verbal communication skills
  • Proficient in English & Japanese language skills (Reading/Writing/Speaking)

Preferred Qualifications:

  • Project management experience
  • Cisco/Fortinet experience

About Onyx-Conseil:

We are a global company with a presence in the City of London. We are committed to providing excellent IT support and services to our clients.

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