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Strategic Healthcare Operations Manager
2 months ago
An exciting opportunity has arisen within the Strategy, Partnership, and Transformation Directorate for a highly skilled Clinical Business Manager to provide advisory support and subject matter expertise across a range of programmes.
Working closely with the Associate Director of Transformation and Integration, the post holder will be responsible for developing and delivering productive change and improvement initiatives to enhance our services.
Main Responsibilities
- Combine clinical knowledge and operational experience to provide strategic and system-level clinical advice and service development across an agreed portfolio of strategic change and transformational work.
- Use research, data interpretation, problem-solving, risk management, and presentation skills to ensure that all strategic and system change is fully informed in the context of patient benefit, operational efficiency, and cost.
- Work across a wide portfolio, adopting a systematic and methodical approach to promoting system transformation, integration, and change, and develop solutions to service challenges in partnership with senior internal and external stakeholders.
- Have a holistic understanding and knowledge of urgent and emergency care delivery and the benefits of integrated care.
Working for Our Organisation
North West Ambulance Service NHS Trust provides 24-hour, 365-day accident and emergency services to those in need of emergency medical treatment and transport.
Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.
We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.
Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.
We also deliver the NHS 111 service in the North West, providing non-emergency medical help fast, and is available 24 hours a day, 365 days a year.
Person Specification
Qualifications
- Educated to Masters degree level, or equivalent level of experience of working at this level and willing to complete a Master's degree in post.
- Healthcare professional with current professional registration.
- Professional specialist knowledge & experience and/or formal qualification in data analysis and use of associated software/computer systems.
Knowledge and Experience
- Knowledge of national and regional key performance/service indicators and compliance against quality/risk/governance agendas within the Ambulance Sector.
- Good understanding of the social, political, financial and business issues facing the NHS ambulance Sector.
- Experience of delivering insightful points of view from data sources and ability to present information and report in a clear, logical way.
- Experience of operating in politically sensitive environments.
- Experience of collaboration with the other NHS ambulance services, commissioners, STP/ICS leads, other health & social care providers and key stakeholders.
- Experience of creating and sustaining positive relationships with both clinical and non-clinical staff across the ambulance sector.
- Experience of delivering against competing priorities and deadlines, while also directing the work of teams or individuals within their sphere of responsibility.
- Experience of proposing and leading on changes to service policy, guidelines or protocols.
Skills/Abilities
- Strong problem-solving skills and highly numerate.
- Ability to interrogate and analyse quantitative and qualitative data across a range of sources to draw effective conclusions.
- Ability to act independently and make clear recommendations in complex scenarios and to support those recommendations credibly and with authority when challenged.
- Comfortable with working independently and as part of multi-disciplinary teams, displaying interpersonal skills and using resources effectively.
- Ability to act upon incomplete information, using experience to make appropriate inferences.
- Ability to effectively manage own workload and make informed decisions in the absence of required information, working to tight and often changing timelines.
- Ability to make a connection between their work and the benefit to patients and public.
- Ability to draft and formulate policy and guideline changes for approval.
- Developed written, verbal and IT-based communication skills (e.g. in report writing).
- Ability to work across boundaries, looking for collective success, listening, involving, respecting and learning from contribution of others.
- Ability to network and forging sustainable, productive relationships at all levels internally with colleagues and within the local, regional and national health and care economy.
- Highly developed political awareness, judgement and conflict resolution skills.
- Embraces change, viewing it as an opportunity to learn and develop.
- Demonstrates honesty and integrity and promotes trust values.
- Actively develops themselves and supports others to do the same.
- Commitment to and focused on quality, promotes high standards in all they do.
Other
- Frequent prolonged concentration requirement in processing/analysis of data and writing reports/briefings (e.g. due to need for attention to detail in accuracy).
- Medically fit to use a VDU/Computer as a core part of their daily work routine.
- Consistently looks to improve what they do, look for successful tried and tested ways of working.
- Emotionally resilient and able to manage a fluctuating workload in a dynamic environment.
- Able to travel across multiple trust sites for work purposes and occasional out-of-area meetings, with access to their own car/vehicle.
- Full valid EU/UK driving licence.
