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THE ROLE
We are a certified B Corp specializing in furniture and lighting, seeking a Studio Manager to oversee the bespoke design approval process and lead our studio team. The ideal candidate will possess experience working with discerning trade and retail clients, ensuring a seamless client journey from inquiry to final delivery and beyond.

You will collaborate closely with our workshop to create optimal conditions for producing furniture that not only meets but exceeds client expectations.

Your passion for developing both people and processes will drive our continuous efforts to refine and enhance the client experience.

This position is suited for an individual who thrives in a structured environment yet is comfortable navigating uncertainty and challenging the status quo.

You will play a key role in shaping our long-term vision and contribute to our B-Corp re-certification while pursuing defined ESG objectives.

The Studio Manager position encompasses various aspects including sales, project management, design, production, delivery, marketing, and business administration, making the ability to manage competing deadlines essential.

As this is a newly established role, there is significant potential for your responsibilities to evolve over time. Compensation is competitive, including profit sharing and benefits, with a standard workweek of 37.5 hours.

• SALES & PROJECT MANAGEMENT
  • Confidently manage client expectations at all levels.
  • Make key project-related decisions, consulting the creative director/managing director only as necessary.
  • Proficiently handle quoting and invoicing using Xero and our quoting tool.
  • Understand and articulate design, construction, and finishing details along with associated costs.
  • Organize our image library, tear sheets, and other sales resources effectively.
  • Manage multiple project requirements while defining priorities and deadlines.
  • Ensure visibility of each client's commission within the production pipeline.
  • Keep the workshop informed, ensuring real-time information flow.
  • Oversee the briefing and approval of drawings, samples, and care guides before handing projects to the workshop.
  • Maintain oversight of the shipping process, ensuring sustainable and cost-effective solutions are chosen.
• TEAM DEVELOPMENT
  • Optimize studio systems and processes.
  • Manage the development and well-being of the team.
  • Oversee sales and studio finances, liaising with production and finance managers on pricing.
  • Seek ways to minimize our environmental impact and create a positive legacy.
  • Shape the overall team structure in collaboration with the production manager and workshop lead.
  • Teach studio members techniques to simplify workloads and enhance productivity while maintaining work-life balance.
  • Delegate administrative and ad hoc tasks proficiently to ensure satisfactory completion.

• Strong client service experience.
• Management experience.
• Commitment to purpose-driven business practices.
• Strategic thinking abilities.
• Exceptional organizational and prioritization skills.
• Outstanding communication capabilities.
• Highly numerate with a keen eye for detail.
• Enthusiasm for design and technology.
• Positive, can-do attitude.

Matthew Cox is a collective of designers, makers, curators, and innovators dedicated to creating furniture that lasts for generations. Drawing from a rich heritage as a third-generation antique dealer, Matthew offers a versatile collection of made-to-measure pieces that beautifully complement our evolving selection of antiques.

Our studio is situated in a historic setting, and our furniture is crafted in a thoughtfully designed workspace, surrounded by picturesque views.

Each piece we create is tailored to serve our customers' needs today while enhancing in beauty and value over time.

• Positivity: We approach our roles with engagement, enthusiasm, and empathy.
• Simplicity: We strive to refine processes while communicating with clarity and kindness.
• Quality: We pursue the highest standards in our work and support others in doing the same.
• Purpose: We fulfill our roles with a clear understanding of our future aspirations.

Our guiding principle is to always be extraordinary, which applies to every aspect of our company. We embrace diversity, originality, and authenticity in all we do, while promoting fairness and open-mindedness.

We encourage applications from underrepresented groups, including minoritized/marginalized ethnic groups, all gender identities and expressions, candidates with disabilities, and those practicing different faiths and beliefs.