Agricultural Sales Specialist
1 month ago
We are seeking a skilled Aftersales Advisor to join our team in Horsham. As a key member of our sales team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities:- Professionally communicate with customers to provide information about products and services or to obtain details of customer issues.
- Produce job cards and update customers and machine records.
- Prepare and complete invoices, advise customers on estimated costs of repairs and timescales of work due to be completed.
- Liaise with technicians about parts ordering to ensure requisite parts are available and communicate any time restrictions to customers in a timely manner.
- Liaise with customers to schedule in Breakdown's, Repairs, Services, and follow-up on customers service satisfaction.
- General housekeeping to ensure yard, workshop, showroom, and office areas are tidy.
- Answer telephone Service enquiries with the ability to action customers' requirements or even advice customers over the phone and in person.
- Up-selling of VHC and Service Plans.
- Isuzu warranty claim prior approval and claim submission.
- Perform all other duties as assigned by management in a professional and efficient manner.
- Ensure companies Health and Safety policies are always followed.
- Previous experience within an agricultural machinery or automotive aftersales environment or similar and in a similar position.
- Excellent customer communication skills and telephone manner essential.
- Experience working with Ibcos Gold system would be an advantage, but not essential, as full training will be provided.
Salary: £13.50- £14.50 an hour
Working Hours: 8:00am to 5pm Monday to Friday in the winter and 8am- 6pm in the summer
Holiday Package: 22 days + 8BH
Company Phone and Laptop
Health Insurance
Training provided
Company discounts.
Discretionary Company bonus based on branch performance
Pension
Bennett & Game Recruitment LTD is acting as a Recruitment Agency in relation to this vacancy. By applying, you are granting us consent to process your data, and contact you in relation to this application and the services we offer.
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