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Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our contact centre team, you will be responsible for delivering exceptional customer service and ensuring that our customers receive a first-class experience.
Key Responsibilities- Provide timely and effective resolution to customer inquiries, ensuring that their needs are met and exceeded.
- Work collaboratively with colleagues to achieve team goals and objectives, promoting a culture of collaboration and teamwork.
- Utilize various communication channels, including telephony, email, and live chat, to deliver high-quality service and support to our customers.
- Embodies our company values of Service, Integrity, Collaboration, Commitment, Compassion, and Innovation, providing top-notch service and communication to our customers.
- A competitive salary of £23,500-£24,500 dependent upon experience.
- A comprehensive training program to ensure your success in the role.
- A dynamic and supportive work environment, with opportunities for growth and development.
- A range of benefits, including a group personal pension plan, life assurance, and financial education and savings support.
- Excellent communication and interpersonal skills, with the ability to write clear and concise English.
- Good listening, written, and verbal communication skills, with the ability to work flexibly and manage own workload.
- Strong prioritization skills and ability to make effective choices within established procedures.
- Proven ability to identify and promote ways of improving customer service delivery.
SES Water is a forward-thinking local water company dedicated to providing high-quality water and exceptional service to the evolving needs of our customers through innovation and environmental responsibility. We are committed to delivering a reliable and sustainable water supply, ensuring that our customers have access to safe and clean water every day.
We thrive on the knowledge and life experiences of our colleagues, recognizing that our differences bring diverse perspectives and make us a great team. We welcome people who live our values, bring their true selves to work, and have a desire to share their lived experience to serve our communities both now and in the future.