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Service Operations Consultant

2 months ago


Reading, Reading, United Kingdom Alecto Recruitment Full time

Position Title:
Service Operations Consultant

Work Schedule:
Full-time, 45 hours per week

Client Interaction:

Welcome clients and assist them in arranging service appointments, providing cost estimates, and addressing inquiries regarding vehicle upkeep and repairs.


Appointment Management:
Oversee service appointments effectively, ensuring optimal utilization of workshop resources and fulfilling client expectations for service turnaround times.

Technical Communication:
Serve as a communication bridge between clients and service technicians, articulating vehicle concerns and suggested services clearly and accurately.

Service Proposals:
Suggest essential and supplementary services based on vehicle assessments, manufacturer recommendations, and client feedback.

Accurately document client interactions, service requests, and vehicle details in the management system.

Identify opportunities to promote additional services, parts, and accessories to enhance the client's vehicle ownership experience.

Post-Service Engagement:
Follow up with clients after service completion to ensure satisfaction, address any issues, and schedule future maintenance as required.

Team Coordination:

Work closely with service technicians, parts department, and fellow service consultants to ensure seamless operations and exceptional client service delivery.


Qualifications:

Demonstrated experience as a Service Consultant or in a comparable role within the automotive sector, ideally in a main dealership setting.


Client Service Expertise:

Outstanding client service and communication abilities, both verbal and written, with the capacity to manage client inquiries and concerns professionally.

Basic understanding of automotive systems and terminology to effectively convey service requirements to technicians and clients.

Technical Skills:
Proficient in utilizing automotive service software and Microsoft Office applications for scheduling, documentation, and communication.

Ability to recognize sales opportunities and confidently recommend additional services and products to clients.

Adaptability:

Willingness to work 45 hours per week, including a rotating weekend schedule (1 in 3 weekends initially, transitioning to 1 in 4 weekends).

Collaborative mindset with the ability to work effectively within a team to achieve departmental objectives and deliver exceptional service.