Retail Store Team Leader

4 weeks ago


Greater Manchester, United Kingdom ECS Resource Group Full time
NOC Team Leader Opportunity

We are seeking a highly skilled and experienced NOC Team Leader to join our team at ECS Resource Group. As a NOC Team Leader, you will be responsible for providing dedicated support to our clients on a 24/7 basis.

Key Responsibilities:
  • Lead a team of NOC technicians to ensure peak performance and excellent customer service
  • Manage and analyze call and ticket data to identify trends and areas for improvement
  • Develop and implement process improvements to enhance team efficiency and productivity
  • Collaborate with cross-functional teams to resolve complex technical issues
  • Provide coaching and training to team members to enhance their skills and knowledge
Requirements:
  • Proven experience in a NOC or IT support role, with a strong background in network and telecommunications
  • Excellent leadership and management skills, with the ability to motivate and inspire a team
  • Strong analytical and problem-solving skills, with the ability to think critically and make informed decisions
  • Excellent communication and interpersonal skills, with the ability to work effectively with stakeholders at all levels
  • ITIL Foundation Qualification or above, with a strong understanding of IT service management principles
What We Offer:
  • A competitive salary of £37,000 - £40,000, plus a £5,000 shift allowance
  • A comprehensive benefits package, including health insurance, pension scheme, and annual leave
  • The opportunity to work with a dynamic and growing company, with a strong focus on innovation and customer satisfaction
  • A supportive and collaborative team environment, with opportunities for professional development and growth

We are committed to providing a safe and inclusive work environment, and we welcome applications from diverse candidates. If you are a motivated and experienced NOC Team Leader looking for a new challenge, please apply today



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