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Reservations Agent

1 month ago

London, Greater London, United Kingdom Drake and Morgan Full time
Reservations Agent Opportunity at Drake and Morgan

We are seeking a highly motivated and customer-focused Reservations Agent to join our team at Drake and Morgan. As a Reservations Agent, you will be responsible for managing incoming enquiries via telephone and email, providing exceptional customer service, and ensuring a great level of customer satisfaction.

Key Responsibilities:

  • Respond to incoming enquiries via telephone and email in a timely and professional manner
  • Provide accurate and up-to-date information about our venues and services
  • Upsell relevant food, drinks, and packages to customers
  • Gather customer feedback and respond where relevant
  • Ensure a great level of customer service to generate repeat bookings
  • Maximise pre-booked sales for the venues by converting a high level of enquiries

What We Offer:

  • Competitive hourly rates
  • Huge opportunities to progress into bigger roles in the future
  • Full training
  • Staff Parties & Events
  • Great team culture
  • Your Birthday off & paid
  • Access to Hospitality Actions Employee Assistance Programme

Requirements:

  • Confidence and a positive attitude
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Previous experience in a customer-facing role is preferred but not essential