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Residential Concierge
2 months ago
Job Title: Residential Concierge
Job Summary:
Ambassadors are the face of Abbatt Property Recruitment, providing exceptional customer service to residents and guests in a fast-paced residential environment. We are seeking a highly organized and customer-focused individual to join our team as a Residential Concierge.
Key Responsibilities:
- Meet and Greet: Welcome residents and guests, responding to inquiries and providing assistance as needed.
- Security and Access Control: Ensure the security and safety of residents and the building, including monitoring CCTV and managing access to the property.
- Customer Service: Provide exceptional customer service to residents, guests, and suppliers, responding to their needs and concerns in a professional and courteous manner.
- Communication: Communicate effectively with leaseholders, managing agents, and other stakeholders, providing clear and concise information as required.
- Reporting and Record Keeping: Maintain accurate records of incidents, security breaches, and other relevant information, reporting to the Building Manager as necessary.
- Key Management: Issue and manage keys, ensuring that only authorized personnel have access to the property.
- Delivery and Parcel Management: Receive and store parcels, registered mail, and other deliveries, notifying residents of their arrival and arranging collection as required.
Requirements:
- Previous Experience: Previous experience in a residential or property-related role, preferably in a similar capacity.
- Customer Service: Proven ability to provide exceptional customer service in a fast-paced environment.
- Security and Health & Safety: Awareness of general security and health & safety protocols, with the ability to respond to emergencies as necessary.
- Confidentiality: Proven ability to handle confidential information with professionalism and discretion.
About Us:
Abbatt Property Recruitment is a leading provider of residential property services, caring for thousands of homes across the UK. We are committed to providing exceptional customer service and creating a positive experience for our residents and guests.
