Customer Experience Specialist
7 days ago
About Golf Traveller
Golf Traveller is a premium golf tour operator and event organiser. Our team is dedicated to providing exceptional customer experiences for our clients.
Job Summary
We are seeking a highly organised and enthusiastic Customer Experience Specialist to join our team. The successful candidate will be responsible for managing customer relationships, providing exceptional service, and ensuring a seamless customer journey.
Key Responsibilities
- Manage customer relationships and provide exceptional service
- Work closely with the Sales team to strengthen relationships with existing and new clients
- Provide information and guidance to customers in advance of travel
- Work closely with the Fulfilment Team to ensure a deep understanding of trip details
- Use customer interaction to improve our CRM
- Assist with event hosting
Requirements
- Experience within a customer service environment
- Outstanding communication skills
- A warm and friendly personality
- Great organisational skills
- Creativity and ambition
What We Offer
- Full time, 40 hours per week
- Workplace pension scheme (after three months)
- 25 days paid holiday per annum
- Reports to: Customer Experience Manager
- Salary: £25,000-£30,000, experience dependent
- Eligibility for company wide bonus and incentive schemes
- Location: St Andrews, Onsite
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