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Service Manager
2 months ago
Kibble is seeking a highly skilled and experienced Service Manager to lead our residential care team and ensure the delivery of high-quality services to children and young people.
Main Responsibilities- Manage the house rota and ensure a smooth operation of the service
- Authorise annual leave, approve training requests, and manage absence
- Provide induction and development opportunities for new staff
- Manage and maintain house budgets
- Proofread professional reports
- Work on the floor to role model trauma-informed practice and provide leadership to the staff team
- Drive and shape a positive culture in line with organisational values
- Have a good understanding of all children and young people's care plans within the service
- Ensure the environment is safe, welcoming, and homely
- Develop and maintain links and partnership working with other Kibble Services
- Liaise with parents, families, and other agencies involved in the care of the children and young people
- Act as a link between outside agencies and the service
- Maintain appropriate systems and structures for the service, including risk management
- Deputise for the Operations Manager as necessary
- Contribute to the development of the service to ensure it meets the needs of a changing client group
- Assist in the production of Service Development Plans and coordinate the personal and professional development of staff
- Possession of or working towards Introduction to Social Pedagogy or SVQ4 or equivalent SCQF Level 8/9 qualification
- Three years' experience of working with children or young people in residential/day care
- Ability to build trusting relationships with children, young people, and staff
- Strong emotional resilience and ability to cope with competing demands
- Ability to represent the organisation professionally with external agencies
- Experience of motivating and leading others and providing support and guidance to staff or peers
- Strong IT literacy with a good understanding of Microsoft Word, Excel, and PowerPoint
- Excellent communication skills, both verbal and written
- Possession of a full driving licence and willingness to drive school transport
- Current membership of the SSSC
- Able to evidence a commitment to Continuing Professional Development and provide an up-to-date PRTL record
- A trauma-informed practitioner
