Cloud Support Specialist
3 weeks ago
Enso Recruitment is partnering with a leading Managed Service Provider to fill a 2nd Line Cloud Support Engineer position. This role involves providing remote access support and working in a customer-facing environment to manage and support IT, Network, System, and overall client environments.
Key Responsibilities:- Creation of User Accounts and Email Accounts
- Remote Monitoring and Management of Client Environments
- Remote Desktop Support for PCs, Laptops, and Mobile Devices
- Preparation and Deployment of New Equipment
- Support of Office 365 Environments, Email, and MS Teams
- File and Folder Permission Management
- Contribution to Technical Documentation
- Client Site Visits
- Liaising with 3rd Party Application Vendors
- Networking and Security Management, including Switching and Firewalls
- Anti-virus and Anti-malware Management
- Mail Filtering
- Backup and Disaster Recovery, Physical and Cloud Solutions
- Troubleshooting Server Issues
- Assisting with Building of Server Infrastructures, Physical, Virtual, and Cloud
- Troubleshooting Network Issues
- Escalation Point for Junior Team Members
- 3+ Years of Experience in a Similar Role Providing Support on MS Operating Systems, including Windows 11, 10, Server 2016/2019, and Microsoft 365 and Azure
- Firewalls and Networking
- Windows Server / Active Directory
- Anti-virus / Anti-malware
- Mail Filtering
- Server Hardware
- Customer Service is Vital to the Role, with Excellent Communication Skills and Customer Service
To be considered for this position, please send a copy of your CV to Enso Recruitment.
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