Service Contract Manager

3 days ago

Derby, Derby, United Kingdom Porterbrook Leasing Company Limited Full time
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About the Role

We are seeking a highly skilled Service Contract Manager to join our team at Porterbrook Leasing Company Limited. As a key member of our team, you will be responsible for overseeing and governing Spares Management Agreements (SMAs) and working with other functions to agree Spares Access Agreements (SAAs) in parallel.

Key Responsibilities


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  • Develop and implement skills required to negotiate supplier spares contracts and SMAs, consulted, advising and informing of any requirements needed for a new contract.
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  • Develop contract management skills to ensure that SMAs, warranty and KPIs are executed along with Project Execution Plans (PEPs).
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  • Implement regular contract reviews with the supply chain to successfully manage performance, report on these monthly, with the support of the SPCRM.
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  • Ensure that assets are managed effectively by correct identification of assets, ensuring storage meets the specifications and requirements.
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  • Ensure annual stock takes are held for any contracts which include float material and condition.
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  • Administer the warranty process to resolution, ensuring all warranty claims raised by Porterbrook customers are dealt with in a timely manner.
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  • Manage and maintain a risk register via an appropriate workbook ensuring mitigation where needed.
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  • Ensure that all suppliers are set up effectively, including the management of POs.
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  • Manage and track via an agreed methodology all Additional Arising Work (AAW) claims, ensure suppliers provide adequate information for Porterbrook to attribute cost responsibilities accordingly.
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  • Ensure that suppliers and customers take responsibility for the care, custody and control of Porterbrook's spares assets, when in their jurisdiction.
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  • Liaise with the Planning department to ensure that production plans are met on time.
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  • Hold regular meetings with the Supplier Contracts Manager to provide KPIs on supplier performance and contractual escalation requirements, receive feedback from Quarterly Business Reviews (QBR).
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  • Experience of Oracle systems would also be desirable.
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  • Knowledge of commercial and supply contracts.
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  • Rail experience would be a distinct advantage but not essential.
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Requirements


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  • Commercial and negotiation skills.
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  • Excellent commercial acumen.
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  • Computer literacy (especially MS Office products).
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About Us

We are a leading provider of rolling stock solutions, committed to delivering high-quality, digitally-enabled solutions that help deliver a safe, efficient and sustainable railway. We offer an excellent salary, along with bonus and benefits, including an excellent pension scheme, financial wellbeing support, flexible working, and enhanced family-friendly policies.

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