Boutique Manager

At Jo Malone London, we are seeking a dynamic and inspirational Boutique Manager to lead our team of Sales Advisors and drive sales, customer service, and operational excellence. As a key member of our retail team, you will be responsible for creating and executing a business plan to recruit and retain customers through strategic targeting, exceptional customer relationship management, and leadership of a high-performing team.

Key Responsibilities:

• Lead, coach, and develop a team of Sales Advisors to achieve sales, customer service, and operational targets
• Create and execute an agile business plan to drive sales and customer growth
• Develop and implement strategic targeting and customer relationship management initiatives
• Ensure the smooth running of the store and alignment of the team with the Boutique and Brand vision
• Coach and inspire team members to exceed their KPIs and develop their skills and knowledge

Requirements:

• Proven retail management experience, preferably in the beauty or fast-paced retail environment
• Experience setting sales and customer service targets, sales analysis, and staff scheduling
• Previous retail operations experience, including inventory and facilities management, and cash reconciliation
• Proven track record of leading, coaching, and developing a team to succeed
• Experience creating and executing in-store events
• Flexible availability across days/hours
• Proficient in Microsoft Office
• Proof of right to live and work in the country

What We Offer:

• Competitive industry salary
• Commission scheme eligibility
• Annual Leave & Family Leave
• Product discount/Staff Product Concession monthly credit spend allowance
• Mental Health Wellbeing Initiatives (Unmind App and Employee Assistant Programme)
• Benefits platform with exclusive discounts and offers
• Work Life Connections – Employee Assistance Programme
• Extensive Training & development offering