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Customer Service Representative

2 months ago

Galashiels, Scottish Borders, United Kingdom Marston Holdings Ltd Full time
{"h1": "Customer Service Representative", "p": "At Marston Holdings Ltd, we are seeking a skilled Customer Service Representative to join our Contact Centre Team in Galashiels. As a key member of our team, you will be responsible for handling inbound and outbound calls, assisting customers with payment plans, and resolving general queries.

Key Responsibilities:

* Manage customer enquiries and find appropriate solutions to queries.
* Assist customers with payment plans over the telephone.
* Ensure customer records are updated accurately and timeously.
* Deal with customer complaints in a professional and efficient manner.

What You Will Get:

* Staff benefits designed to suit you, including discounts on retail shopping, travel, and socialising.
* 24 days annual leave, plus 6 bank holidays.
* Pension scheme.
* Cycle to work scheme.

We are an equal opportunity employer, committed to creating an inclusive environment for all employees.

If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.

Please note that new starters will be subject to clearance through Disclosure Scotland and a Court Decree check.

We look forward to hearing from you"}