Operations Coordinator
3 weeks ago
Operations Administrator
**Job Summary:**
We are seeking an experienced Operations Administrator to join our dynamic team in Newbury. As an Operations Administrator, you will play a crucial role in ensuring the smooth operation of our business, providing administrative support to our team, and contributing to the efficiency of our operations.
**Key Responsibilities:**
* Allocate incoming service calls to field service engineers, ensuring customer SLAs are met and engineer productivity is maximised.
* Review progress of work throughout the day, making continual adjustments to prioritise high priority calls while balancing the completion of lower priority works.
* Optimise engineer routes to follow a logical geographical path, reducing travel time and maximising job completion.
* Make judgements on reassigning work or deploying subcontractor resources to achieve objectives.
* Provide first-line technical support to customers before logging service calls.
* Manage follow-up service calls requiring a second visit to achieve resolution.
* Analyse and process customer enquiries and coordinate installation and commissioning works.
* Manage variations and process orders, deliveries, installations, returns, credits, and debits.
* Ensure swift completion of invoicing and payment, and manage stock with communication to UK & European warehouses.
* Handle purchase ordering of stock.
**Requirements:**
* Strong administration, time management, and organisational skills.
* Ability to work independently with initiative and without daily management.
* Capacity to work under pressure in a changing environment.
* Good geographical knowledge of the UK.
* Excellent communication skills, both written and verbal, with the ability to establish rapport with colleagues and customers.
* Proficiency in computer and database usage; SAP user skills are desirable.
* Intermediate understanding of Microsoft Excel.
* Exceptional attention to detail and responsibility for fine details.
**Benefits:**
* Competitive annual salary of £28,000.
* Work within a dynamic and supportive team environment.
* Office-based role with regular working hours, Monday to Friday, 9:00 am to 5:00 pm.
**How to Apply:**
If you are a motivated and organised individual with a passion for administration, please apply online. We look forward to reviewing your application.
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