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Senior Operations Officer

2 months ago

Durham, Durham, United Kingdom Brook Street Full time
Job Summary

We are seeking a highly skilled and experienced Senior Operations Officer to join our team at Brook Street. As a Senior Operations Officer, you will be responsible for leading a team within the Customer Services Group, motivating and guiding them in uncertain and ever-changing work environments.

Key Responsibilities
  • Maintaining Effective Relationships: Develop and maintain effective relationships with key internal and external partners and stakeholders, ensuring seamless communication and collaboration.
  • Role Modeling: Demonstrate the civil service values and standards of behavior as a role model to other colleagues, promoting a positive and inclusive work culture.
  • Advice and Guidance: Provide expert advice, guidance, and support to customers and corporate stakeholders, ensuring their needs are met and exceeded.
  • Crisis Management: Respond to and refer cases for safeguarding, police, or security incidents, ensuring timely and effective resolution.
  • Accommodation Management: Notify relevant parties of accommodation moves, ensuring smooth transitions and minimal disruption.
  • Additional Duties: Perform additional duties as required, depending on teamwork and emerging priorities, demonstrating flexibility and adaptability.
  • Record Keeping: Maintain accurate and up-to-date records on excel and other IT systems, ensuring compliance and data integrity.
Requirements
  • Driving License: Possess a valid driving license, with a willingness to travel extensively across the region and throughout the UK.
  • Conflict Resolution: Confidently handle difficult and challenging situations, remaining calm and composed under pressure.
  • Autonomy and Initiative: Work under pressure with minimal supervision, identifying key issues and taking action quickly, demonstrating sound judgment and decision-making skills.
  • Interpersonal Skills: Demonstrate excellent interpersonal, communication, and relationship-building skills, thriving in a team environment to achieve shared goals.
  • Adaptability: Remain flexible and adaptable, able to focus under pressure in a fast-paced environment, constantly subject to change.
  • Organizational Skills: Possess good organizational skills, able to plan and manage time effectively, delivering work accurately and on time.
What We Offer

We offer a competitive salary of up to £17.79 per hour, a dynamic and supportive work environment, and opportunities for professional growth and development. If you are a motivated and experienced Senior Operations Officer looking for a new challenge, we encourage you to apply.