Operations Support Manager

4 weeks ago

Bathgate, West Lothian, United Kingdom TC Facilities Management Full time

About The Role

TC Facilities Management is seeking a skilled Operations Support Manager to lead our facilities management service at a busy Distribution Centre contract. This is a field-based role, ideally located between Bathgate and Dundee areas.

Key Responsibilities

  • Strategic leadership and effective management of a large janitorial team across soft services.
  • Develop and implement robust plans to deliver cost and efficiency improvements while maintaining stringent health and safety and COSHH legislation.
  • Proactive communication with site colleagues to ensure their understanding of customer needs and site issues.
  • Provision of a high-quality, safe, and clean environment.
  • Effective and efficient management of colleague relations.
  • Ensuring colleague levels are appropriate, including recruitment and management of new candidates.
  • Ability to understand and dissect key data to deliver KPIs.
  • Previous or present experience of managing large teams.
  • Travel between various sites (driving licence required due to remote locations).
  • Deliver services in accordance with the FM strategy, site service charter, and service level agreement.
  • Manage onsite FM projects as agreed with the Project Team.
  • Provide a key interface between on-site client and contracted service providers.
  • Monitor and report service level agreements and key performance indicators.
  • Monitor supply partners' service delivery and customer interface.
  • Financial tracking and reporting to ensure services are delivered within agreed budgets and service levels.
  • Provide continuous improvement review and development of initiatives to improve or rationalise hard services.
  • Own and manage departmental audits and statutory compliance plans.
  • Develop and maintain relationships with customers to ensure expectations are met.
  • Manage employee relations issues in accordance with company HR policies.
  • Train and induct colleagues in their roles and company policies.
  • Ensure colleagues are trained in and adhere to relevant Health, Safety, and COSHH policies.
  • Respond to emergencies or urgent issues as they arise.

Requirements

  • Strong leadership and management skills.
  • Ability to understand and implement cost-saving initiatives.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a team environment.
  • Previous experience in facilities management or a related field.
  • Driving licence and ability to travel between sites.

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