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Content Specialist/Writer
2 months ago
Job Title: Content Specialist/Writer
Job Summary:
We are seeking a highly skilled Content Specialist/Writer to join our team at Aquent. As a Content Specialist/Writer, you will be responsible for creating, optimizing, and managing content to enhance customer support and product usability in the fintech industry.
Key Responsibilities:
- Content Creation: Develop and optimize content for assigned product areas to provide in-product, self-service, and assisted support information.
- User Research: Conduct research to gain an in-depth understanding of assigned products and their features.
- Editing and Review: Edit the work of peers to ensure high-quality support information.
- Compliance: Ensure all content complies with legal, style, and corporate standards.
- Content Collection: Gather and curate product feature information to ensure relevance and avoid redundancy.
- Analysis and Improvement: Analyze past versions of self-help content and suggest restructuring based on data to meet new user needs.
- Information Design: Plan and deliver information design for assigned areas for each product and new release, across various media formats.
- Collaboration: Coordinate with subject matter experts, other content specialists, and senior content specialists across time zones to focus on critical content needs.
- Template and Presentation Input: Provide input on templates, web page design, and document presentation.
- Feedback Integration: Suggest article- and topic-level improvements based on customer feedback, including new trends and adjusted procedures.
Requirements:
- Experience: Proven experience in content creation and management, particularly in a fintech or technology environment.
- Skills: Proficient in using content management systems, including WordPress and Jira.
- Communication: Strong written and verbal communication skills.
- Attention to Detail: Keen eye for detail and adherence to style and compliance guidelines.
- Collaboration: Ability to work effectively with cross-functional teams and across time zones.
About Our Client:
Aquent is a global technology platform that specializes in overcoming the world's most important financial challenges. Our client's products and services are driven by artificial intelligence, and their accounting software is one of their most recognizable creations. Considered one of the top companies to work for, they are proud of their company culture and entrepreneurial spirit.
Aquent is dedicated to improving inclusivity and is proudly an equal opportunities employer. We encourage applications from under-represented groups and are committed to providing support to applicants with disabilities.
