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Senior Client Account Manager
2 months ago
Location: Remote - London or US.
Position Overview
Enteles Search is in search of a skilled Senior Client Account Manager to join our esteemed client, a prominent strategic risk consultancy with a worldwide presence. In this pivotal role, you will oversee and enhance a portfolio of significant client accounts, ensuring exceptional levels of client satisfaction, innovation in services, and overall business development.
The ideal candidate will possess a solid understanding of the risk and security intelligence sector, complemented by a professional or academic background in geopolitics and intelligence practices.
This position offers the unique flexibility of being based anywhere within the US or UK.
Key Responsibilities:
- Enhance efficiency and execution in the team’s approach to client sales, aligning with the ethos and culture of our client’s relationship management.
- Oversee the contracting and procurement negotiation processes; lead contract discussions and renewals.
- Formulate and implement client success strategies to maximize value delivery and ensure client retention and satisfaction.
- Act as a strategic consultant to key accounts, aiding in the achievement of their business goals.
- Identify opportunities within the portfolio to increase client engagement and utilization of various products and services.
- Lead the onboarding process for clients and facilitate ongoing client enablement initiatives, including process enhancements.
- Comprehend client needs and objectives to effectively articulate how services can fulfill those requirements.
- Collaborate with internal teams to guarantee that client deliverables meet or surpass expectations.
- Maintain in-depth knowledge of industry trends and the competitive landscape.
- Manage and mentor a team of account managers, providing guidance, support, and performance assessments.
- Analyze client health metrics, proactively addressing any concerns; report on account performance and provide regular updates to leadership.
- Aggregate and evaluate client feedback to drive enhancements in products and services.
- Work with management to relay client insights to product development and service delivery teams for the implementation of client-driven improvements.
