Administrative Support Specialist

2 days ago

Edinburgh, Edinburgh, United Kingdom Assets and Investments Full time

About Us

At Assets and Investments, we're dedicated to creating thriving communities for our customers and employees. As a leading social enterprise, we're committed to delivering exceptional customer experiences and providing a supportive work environment.

About the Role

We're seeking an Administrative Support Specialist to join our Central Services Team within our Property Maintenance Division. As a key member of our team, you'll provide administrative support and call handling to ensure the effective delivery of our repairs service. Your primary responsibilities will include:

  • Providing exceptional customer service and administrative support to ensure the effective running of our responsive repairs service.
  • Maintaining in-house systems and ensuring data accuracy and integrity.
  • Supporting the scheduling team and providing general office administration services for the wider property maintenance team.
  • Working effectively with key business areas, including PMD, customer service centre, contractors, managers, operatives, and internal/external clients and customers.

Key Requirements

To be successful in this role, you'll need:

  • Previous experience working in a volume administration role with a commitment to delivering first-class customer experiences.
  • Experience working in a busy office environment and previous experience of administration.
  • Excellent organizational skills, with the ability to effectively organize your own workload and maintain a high attention to detail and accuracy.
  • Excellent telephone and IT skills, with a sound understanding of Microsoft Excel, Word, and Outlook.
  • A positive 'can-do' attitude and the ability to demonstrate a 'solution-focused' working style.

What We Offer

We're proud to offer a comprehensive benefits package, including:

  • Competitive salary with a salary review yearly.
  • Pension with matched contributions up to 7%.
  • Excellent holiday package – 35 days annual leave with the option to buy or sell leave.
  • Cashback plan for healthcare costs – up to £500 saving per year.
  • Bonus scheme for all colleagues at 2%.
  • Training and development opportunities.
  • Extra perks, including huge discounts and offers from shops, cinemas, and more.

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