Account Management Director

2 weeks ago


Aldridge, Walsall, United Kingdom BK Plus Limited Full time
Job Title: Account Management Lead

At BK Plus Limited, we are seeking an experienced Account Management Lead to join our team. The successful candidate will be responsible for overseeing the client creation, onboarding processes, and management of permissions within the organization.

Key Responsibilities:
  • Team Leadership: Lead and manage the central admin team, providing guidance, support, and training to ensure optimal performance and professional development.
  • Client Creation: Coordinate and oversee the process of creating new client accounts, ensuring accuracy and compliance with company policies.
  • Permissions Management: Oversee the granting and revoking of user permissions, ensuring that clients have appropriate access to necessary resources and information.
  • Quality Assurance: Monitor and evaluate the effectiveness of client creation, onboarding, and permissions processes, implementing improvements as needed.
  • Collaboration: Work closely with other departments, such as IT, Compliance, and Customer Service, to address client needs and resolve any issues related to account setup and access.
  • Reporting: Generate regular reports on the status of client accounts, onboarding progress, and permissions management, providing insights to senior management.
  • Compliance: Ensure that all client creation and onboarding activities comply with relevant regulations and company policies.
  • Training End Users: Develop and deliver training programs for end users at acquired sites, ensuring they are proficient in using the company's systems and understand their permissions and access rights.
Diversity & Inclusion at BK Plus Limited

We are committed to creating an inclusive and diverse work environment where everyone feels valued and respected. Our company values diversity and inclusion, and we strive to create a workplace where everyone can thrive.



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