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Store Team Coordinator

2 months ago

Preston, Lancashire, United Kingdom Tesco Full time
Job Description

As a Shift Leader at One Stop, you will play a vital role in ensuring the smooth operation of our stores. Your primary responsibility will be to coordinate the team to deliver an exceptional shopping experience for our customers.

Key Responsibilities:

  • Coordinate the team to deliver the easiest shopping trip in the community
  • Opening and closing the store, ensuring all decisions are made with the customer, colleague, and safety in mind
  • Act as the go-to person for colleagues in the absence of the Store Manager, providing day-to-day operational support
  • Support the Store Manager in coordinating seasonal, community, and charity events, fostering a welcoming atmosphere
  • Maintain a clean, tidy, and well-presented store environment
  • Prioritize the replenishment of products that matter to our customers
  • Take immediate action on overcharges and prevent reoccurrences
  • Proactively manage queues to deliver a great shopping experience
  • Stay knowledgeable about the store, coordinating others to implement improvements
  • Identify opportunities to simplify operations and share ideas with the Store Manager
  • Understand and address obstacles to delivering excellent service
  • Resolve colleague queries in the absence of the Store Manager or escalate as necessary
  • Ensure the store is staffed appropriately, finding cover for shifts in response to short-term absences or sickness
  • Act as a recognized Keyholder, attending alarm call-outs to ensure store safety and security
  • Monitor and action internal communications, keeping colleagues informed
  • Coordinate colleagues to meet customer needs and store operations, feeding back to the Store Manager on any issues
  • Balance time across service and replenishment areas
  • Support the Store Manager in managing absence, conducting return-to-work interviews, and reporting absence triggers
  • Build meaningful relationships with the Area Manager and People Partner, escalating issues and seeking advice when needed

Requirements:

  • Able to model great customer service, meeting customer needs
  • Confident in taking the lead when in charge of the store
  • Flexible in thinking, making decisions efficiently, and handling change to ensure everything is right for customers and colleagues
  • Always looking for ideas and opportunities to improve the customer shopping experience and support the community

What's in it for you:

  • 10% discount in One Stop and Tesco stores
  • Discounted Tesco pharmacy services
  • Discounted shopping website
  • A great holiday package
  • A commitment to your career development
  • Community involvement and charity work
  • Pension Scheme

One Stop is a subsidiary of the Tesco Group, but we operate as a separate business, offering benefits that differ from those of Tesco. We reserve the right to withdraw the vacancy before the closing date if a successful application is received prior to the closing date.