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Cleaning Operations Supervisor

2 months ago

Birmingham, United Kingdom Tame Cleaning Maintenance Limited Full time

Tame Cleaning & Maintenance Ltd

We are looking for an experienced Cleaning Contract Manager to oversee and manage various cleaning contracts within our organization. The successful candidate will be responsible for ensuring the effective execution of cleaning operations and maintaining high standards of service.

Key Responsibilities:

1. Overseeing Daily Operations
The primary duty involves ensuring that cleaning operations run smoothly and efficiently. This requires a comprehensive understanding of operational processes and strong interpersonal skills to manage both front-of-house and back-end activities.

2. Employee Management
Supervising in-house staff is a critical aspect of this role. Responsibilities include delegating tasks, coordinating inter-departmental activities, scheduling shifts, and managing payroll. Motivating employees to provide exceptional service is essential for maintaining a successful operation.

3. Recruitment of New Staff
The role involves recruiting new personnel, which includes advertising job openings, conducting interviews, and onboarding new hires. As a manager, you will play a key role in assessing whether new employees successfully complete their probationary period.

4. Training and Development
Organizing training sessions and staff development programs is crucial. You will ensure that all employees receive the necessary training, ranging from customer service fundamentals to specific cleaning techniques, such as using specialized equipment.

5. Event Management
You will be responsible for managing cleaning requirements for various events. Your presence during these events is necessary to ensure that all cleaning tasks meet the established standards.

6. Complaint Resolution
Handling complaints is a vital part of this role. You will need to address concerns from both employees and clients, managing issues calmly and professionally to protect the company’s reputation.

7. Health and Safety Compliance
Ensuring adherence to health and safety regulations is a key responsibility. This may involve conducting risk assessments, maintaining safety records, and ensuring that all staff receive appropriate training.

8. Quality Auditing
Proactively maintaining high cleaning standards through routine quality checks is essential. This will be a significant aspect of your responsibilities.

9. Relationship Management
You will interact with various stakeholders, making it important to cultivate and maintain positive relationships. A strong team dynamic is crucial for delivering the best possible service.

If you possess the necessary skills and are interested in a challenging role in contract management, we encourage you to consider this opportunity.



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