E-Commerce Support Specialist

1 month ago


Leeds, Leeds, United Kingdom Jet2 Limited Full time
About the Role

We're seeking an experienced Application Support Analyst to join our E-commerce team. As a key member of our support team, you'll play a vital role in ensuring the smooth operation of our E-commerce websites.

Key Responsibilities
  • Provide timely and effective support for E-commerce applications, resolving technical issues and responding to support tickets.
  • Collaborate with the team to drive forward a 'Customer First' ethos, creating unforgettable experiences for our customers.
  • Work closely with the development team to identify and resolve technical issues, ensuring minimal downtime for our E-commerce websites.
Requirements
  • Proven experience in log interrogation and data gathering skills to assist in the swift resolution of incidents.
  • Strong T-SQL experience, previously used for data correction and creating/updating stored procedures.
  • Ability to perform root cause analysis to debug bespoke code and websites.
What We Offer
  • Hybrid working arrangement, with 2 days per week in the office.
  • Annual pay reviews.

We're a dynamic team that's passionate about creating unforgettable experiences for our customers. If you're a motivated and experienced Application Support Analyst looking for a new challenge, we'd love to hear from you.



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