Service Desk Operations Manager
7 days ago
We are seeking a highly skilled and experienced Service Desk Support Manager to join our team at People Solutions Group. As a key member of our operations team, you will be responsible for overseeing the day-to-day operation of our service support desk, ensuring that our customers receive exceptional service and support.
Key Responsibilities:- Manage a team of service support staff and ensure they provide excellent customer service
- Identify and implement potential improvements in service desk operation
- Deal with staff HR duties
- Allocate jobs to team of service field engineers
- Develop and implement strategies to improve customer satisfaction and retention
- Handle escalated customer inquiries and complaints
- Collaborate with other departments to resolve customer issues
- Monitor team performance and provide coaching and feedback
- Create and maintain support documentation and resources
- Conduct regular training sessions for support staff
- Carry out daily team update meetings
- Proven experience in a customer support or similar role
- Strong leadership and management skills
- Excellent communication and interpersonal skills
- Ability to negotiate and resolve conflicts
- Proficient in using customer support software and tools
- Modern working environment
- Working for a market leader
- Free site parking
- Canteen and break out area
- Career progression and development
- Team incentives
- £5k shift allowance additional to basic salary
-
Service Desk Operations Manager
2 days ago
Stourport-on-Severn, Worcestershire, United Kingdom People Solutions Group Limited Full timeService Desk Support Manager Opportunity About the Role We are seeking an experienced Service Desk Support Manager to oversee the day-to-day operation of our Service support desk operation. This is a permanent opportunity offering a basic salary up to £37,000 with an extra £5k for a shift allowance as the role involves 1 in 4 weekends. Key...
-
Service Desk Operations Manager
2 days ago
Stourport-on-Severn, Worcestershire, United Kingdom People Solutions Group Limited Full timeService Desk Support Manager Opportunity About the Role We are seeking an experienced Service Desk Support Manager to oversee the day-to-day operation of our Service support desk operation. This is a permanent opportunity offering a basic salary up to £37,000 with an extra £5k for a shift allowance as the role involves 1 in 4 weekends. Key...
-
Service Desk Operations Manager
6 days ago
Stourport-on-Severn, Worcestershire, United Kingdom People Solutions Full timeJob OverviewWe are seeking a highly skilled Service Desk Support Manager to lead our IT support team and oversee the day-to-day operation of our service support desk.Key Responsibilities:Manage and coordinate the service support desk operationLead and develop a high-performing IT support teamEnsure timely and effective resolution of customer queries and...
-
Service Desk Operations Manager
6 days ago
Stourport-on-Severn, Worcestershire, United Kingdom People Solutions Full timeJob OverviewWe are seeking a highly skilled Service Desk Support Manager to lead our IT support team and oversee the day-to-day operation of our service support desk.Key Responsibilities:Manage and coordinate the service support desk operationLead and develop a high-performing IT support teamEnsure timely and effective resolution of customer queries and...
-
Service Desk Operations Manager
5 days ago
Stourport-on-Severn, Worcestershire, United Kingdom People Solutions Group Limited Full timeService Desk Support ManagerWe are seeking an experienced Service Desk Support Manager to lead our team of service support staff and ensure they provide excellent customer service.Key Responsibilities:Manage a team of service support staff and ensure they provide excellent customer serviceIdentify and implement potential improvements in service desk...
-
Service Desk Operations Manager
5 days ago
Stourport-on-Severn, Worcestershire, United Kingdom People Solutions Group Limited Full timeService Desk Support ManagerWe are seeking an experienced Service Desk Support Manager to lead our team of service support staff and ensure they provide excellent customer service.Key Responsibilities:Manage a team of service support staff and ensure they provide excellent customer serviceIdentify and implement potential improvements in service desk...
-
Food and Beverage Operations Manager
2 days ago
Stourport-on-Severn, Worcestershire, United Kingdom Ad Warrior Full timeJob DescriptionFood and Beverage ManagerLocation: Stourport-on-Severn, DY13 9JASalary: £28,500 - £32,500 per annumLocated in the heart of Worcestershire, Stourport Manor Hotel is a stunning venue that offers a unique blend of history and luxury. As a Food and Beverage Manager, you will be responsible for overseeing the hotel's dining operations, ensuring...
-
Food and Beverage Operations Manager
2 days ago
Stourport-on-Severn, Worcestershire, United Kingdom Ad Warrior Full timeJob DescriptionFood and Beverage ManagerLocation: Stourport-on-Severn, DY13 9JASalary: £28,500 - £32,500 per annumLocated in the heart of Worcestershire, Stourport Manor Hotel is a stunning venue that offers a unique blend of history and luxury. As a Food and Beverage Manager, you will be responsible for overseeing the hotel's dining operations, ensuring...
-
Food and Beverage Operations Manager
3 days ago
Stourport-on-Severn, Worcestershire, United Kingdom Ad Warrior Careers Full timeFood and Beverage Manager OpportunityLocation: Stourport-on-Severn, DY13 9JASalary: £28,500 - £32,500 per annumLocated in the heart of Worcestershire, 10 minutes from the M5 motorway, Stourport Manor Hotel offers a unique blend of history and luxury. This 4-star hotel boasts 72 bedrooms, a stylish wedding venue, and an array of leisure facilities,...
-
Food and Beverage Operations Manager
3 days ago
Stourport-on-Severn, Worcestershire, United Kingdom Ad Warrior Careers Full timeFood and Beverage Manager OpportunityLocation: Stourport-on-Severn, DY13 9JASalary: £28,500 - £32,500 per annumLocated in the heart of Worcestershire, 10 minutes from the M5 motorway, Stourport Manor Hotel offers a unique blend of history and luxury. This 4-star hotel boasts 72 bedrooms, a stylish wedding venue, and an array of leisure facilities,...
-
Food and Beverage Operations Manager
4 days ago
Stourport-on-Severn, Worcestershire, United Kingdom Ad Warrior Full timeJob OverviewWe are seeking a highly skilled Food and Beverage Manager to join our team at Ad Warrior.The successful candidate will be responsible for overseeing the day-to-day operations of our food and beverage services, ensuring exceptional quality and customer satisfaction.Key Responsibilities:Manage food and beverage inventory, ordering, and stock...
-
Food and Beverage Operations Manager
4 days ago
Stourport-on-Severn, Worcestershire, United Kingdom Ad Warrior Full timeJob OverviewWe are seeking a highly skilled Food and Beverage Manager to join our team at Ad Warrior.The successful candidate will be responsible for overseeing the day-to-day operations of our food and beverage services, ensuring exceptional quality and customer satisfaction.Key Responsibilities:Manage food and beverage inventory, ordering, and stock...
-
Duty Manager
3 weeks ago
Stourport-on-Severn, Worcestershire, United Kingdom Heron Food Full timeJob Summary:Heron Foods is seeking a highly motivated and experienced Duty Manager to lead our store team and drive sales growth. As a key member of our retail leadership team, you will be responsible for ensuring exceptional customer service, maintaining a high-performing store environment, and achieving sales targets.Key Responsibilities:Lead and inspire a...
-
Duty Manager
3 weeks ago
Stourport-on-Severn, Worcestershire, United Kingdom Heron Food Full timeJob Summary:Heron Foods is seeking a highly motivated and experienced Duty Manager to lead our store team and drive sales growth. As a key member of our retail leadership team, you will be responsible for ensuring exceptional customer service, maintaining a high-performing store environment, and achieving sales targets.Key Responsibilities:Lead and inspire a...
-
Duty Manager
2 weeks ago
Stourport-on-Severn, Worcestershire, United Kingdom Heron Food Full timeJob Summary:Heron Foods is seeking a highly motivated and experienced Duty Manager to lead our store team and drive sales growth. As a key member of our store management team, you will be responsible for ensuring exceptional customer service, maintaining a clean and well-organized store environment, and achieving sales targets.Key Responsibilities:Lead and...
-
Duty Manager
2 weeks ago
Stourport-on-Severn, Worcestershire, United Kingdom Heron Food Full timeJob Summary:Heron Foods is seeking a highly motivated and experienced Duty Manager to lead our store team and drive sales growth. As a key member of our store management team, you will be responsible for ensuring exceptional customer service, maintaining a clean and well-organized store environment, and achieving sales targets.Key Responsibilities:Lead and...
-
Food and Beverage Operations Manager
2 days ago
Stourport-on-Severn, Worcestershire, United Kingdom Ad Warrior Full timeFood and Beverage ManagerLocation: Stourport-on-Severn, DY13 9JASalary: £28,500 - £32,500 per annumLocated in the heart of Worcestershire, Stourport Manor Hotel is a stunning venue that has welcomed many dignitaries over the years. Set in 23 acres of beautiful grounds, the hotel features 72 bedrooms, including family rooms.Key Responsibilities:Oversee the...
-
Food and Beverage Operations Manager
3 days ago
Stourport-on-Severn, Worcestershire, United Kingdom Ad Warrior Full timeFood and Beverage ManagerLocation: Stourport-on-Severn, DY13 9JASalary: £28,500 - £32,500 per annumLocated in the heart of Worcestershire, Stourport Manor Hotel is a stunning venue that has welcomed many dignitaries over the years. Set in 23 acres of beautiful grounds, the hotel features 72 bedrooms, including family rooms.Key Responsibilities:Oversee the...
-
Food and Beverage Operations Manager
2 days ago
Stourport-on-Severn, Worcestershire, United Kingdom Ad Warrior Full timeFood and Beverage ManagerLocation: Stourport-on-Severn, DY13 9JASalary: £28,500 - £32,500 per annumLocated in the heart of Worcestershire, Stourport Manor Hotel is a stunning venue that has welcomed many dignitaries over the years. Set in 23 acres of beautiful grounds, the hotel features 72 bedrooms, including family rooms.Key Responsibilities:Oversee the...
-
Food and Beverage Operations Manager
2 days ago
Stourport-on-Severn, Worcestershire, United Kingdom Ad Warrior Full timeFood and Beverage ManagerLocation: Stourport-on-Severn, DY13 9JASalary: £28,500 - £32,500 per annumLocated in the heart of Worcestershire, Stourport Manor Hotel is a stunning venue that has welcomed many dignitaries over the years. Set in 23 acres of beautiful grounds, the hotel features 72 bedrooms, including family rooms.Key Responsibilities:Oversee the...