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Sales Associate

2 months ago

London, Greater London, United Kingdom Selfridges Full time
Sales Associate Role at Selfridges

We are seeking a highly skilled Sales Associate to join our team at Selfridges. As a Sales Associate, you will be an essential part of a team that creates extraordinary experiences for our customers.

Key Responsibilities:
  • Provide exceptional customer service, building rapport and sharing product knowledge to cater to customer needs.
  • Conduct sales, refunds, and exchanges, offering alternative products or services when necessary.
  • Maintain the highest retail standards, including selling and replenishing stock, organizing rails, and hosting.
  • Manage and oversee stock in your department, from unpacking deliveries to completing audits and maintaining the stock room.
  • Adapt to changing challenges and work in different departments, taking your service excellence and collaborative spirit with you.
  • Stay ahead of the latest trends by expanding your knowledge of products and competitors.
  • Follow health, safety, and security procedures, and play an active role in preventing stock loss.
Requirements:
  • Excellent communication skills to engage with diverse customers.
  • Strong product knowledge, developed through following trends and competitor activity, as well as supplier training.
  • Sales and service expertise to deliver exceptional customer experiences.
  • Ability to replenish stock, maintain Selfridges standards, and inspire others to deliver the same.
  • Problem-solving skills to resolve customer issues and adapt to individual needs.
  • Flexibility to take ownership of tasks and adapt to business needs.
  • Reliability and respect as a colleague, embodying Selfridges values.

This role requires flexibility and adaptability, with tasks changing from time to time according to business needs.